Synopsis

Returns and refunds must be made at the Customer Service desk. Walmart’s policy is very flexible and there is usually no problem in returning or exchanging items.

Policy Statement

What's the Walmart Stores returns policy?

Most store items can be exchanged or refunded with a receipt within 90 days of purchase. Visit walmartstores.com to see exceptions for electronic and regulated items.

What's Walmart's No Receipt returns policy?

Walmart's No Receipt policy applies to items returned in a store only. You have the option of a cash refund (for purchases under $25), a Gift Card for the amount of the purchase (for purchases over $25) or an even exchange for the product. We also follow any manufacturer's warranties. You can make up to three No Receipt returns within a 45 day period.

Can I return my Walmart.com purchase to a Walmart store?

All merchandise sold and shipped by Walmart.com may be returned to a store within 90 days of receiving it, unless otherwise noted in the Return Guidelines by Department chart below. For items sold by a Marketplace Retailer, contact the retailer directly.

Can I get my shipping cost refunded?

If there is an error on our part related to your order, we will issue a credit for your order and any applicable shipping and gift-wrapping charges.

Do I need to return the item in its original packaging?

An item must be returned in the original manufacturer's packaging, so we recommend you keep your packaging for at least the first 90 days after purchase.” – Walmart web site

Quick Facts

Time Limit

 90 days

Receipt Required

 No, but time limit reduced to 45 days with no receipt

Restocking Fee

 None

Refund / Exchange

 Refund or exchange permitted, at customer’s option

Original Packaging Required

 Yes

Probability of Success

 High

Conditions

  • Walmart's No Receipt policy applies to items returned in a store only. You have the option of a cash refund (for purchases under $25), a Gift Card for the amount of the purchase (for purchases over $25) or an even exchange for the product
  • You can make up to three No Receipt returns within a 45 day period
  • All merchandise sold and shipped by Walmart.com may be returned to a store within 90 days of receiving it, unless otherwise noted in the Return Guidelines
  • An item must be returned in the original manufacturer's packaging, so we recommend you keep your packaging for at least the first 90 days after purchase
  • All merchandise sold and shipped by Walmart.com may be returned either to a store or by mail within 90 days of receiving it. To return an item to a Walmart store: Bring the item, packing slip and all original packing materials and accessories to any Walmart store. If you do not have the original packing slip, print out an Easy Returns Receipt from My Account

Exceptions

  • See web site for conditions based on the type of item

More Information

  1. Return FAQs on the walmart web site
  2. Walmart Price Match Policy
  3. Walmart Gift Cards

American Return Policy List

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