Synopsis

There is no time limit on returns, but cash refunds are only available within the first 90 days. There are no refunds on shipping costs.

Policy Statement

Return Policy

We take great pride in our reputation for quality and excellent value. It is important to us that you are completely satisfied with your purchase. If for any reason you do not absolutely love your selections, we will gladly issue a refund for the value of the merchandise or exchange your items within 90 days of purchase.

Original shipping and handling fees are not refundable. Offers are subject to adjustment due to returns, cancellations, and exchanges. Merchandise returned after 90 days may be exchanged or refunded in the form of a merchandise card.

 How to Return/Exchange

Returns & Exchanges are easier than ever. Now you can return items from your mailbox or in our stores!

By Phone

Call us at (800) 888-1500. You will be charged for the replacement merchandise and we will cover the cost of standard shipping for your exchange. Upon receipt of your return, we will credit you for the returned items. Please leave the Exchange Section of your Return/Exchange Form blank to avoid a duplicate shipment.

By Mail

Place your items and completed Return/Exchange Form in a secure package removing or covering any labels. Please allow 30 days for us to receive and process your request. A Return and Exchange Form is included with every package. If you are unable to locate your Return and Exchange Form, please download a new form. You can fill it out online and then print it, or print out a blank form and complete it by hand.

For your flexibility, return labels from two carriers are provided for use on all domestic orders. When you choose our pre-paid return label option, we will deduct $5.99 from your refund for return Shipping & Handling costs. As always, retain your Order Summary and Tracking Number for reference. Please see label instructions for additional details.

U.S. Postal Service Return Label

 Send your package back by placing it in your mailbox or drop it off at any post office.

UPS Return Label

Take your package to a UPS drop-off location or give it to any UPS driver.

Please retain the applicable tracking number from your return label to track your package. To track your package visit:

UPS – www.ups.com

U.S. Postal – www.tracking.smartlabel.com

In Store

Buy online/catalogue & drop off returns in store (within the U.S. and Puerto Rico). Here’s how:

Bring your items to a store near you. Don’t forget your invoice! Our sales associates are unable to process a return or an exchange without an invoice.

An associate will accept your return and give you a drop-off receipt.

You will receive credit once your return is received and processed by our fulfillment center.

Gift Return or Exchange

Simply check the box on your Return/Exchange Form attached to the original invoice indicating you are returning a gift and provide your shipping information. We will gladly send you a refund in the form of a merchandise card or complete your exchange. If you are exchanging for merchandise of higher value, please include payment for the remaining balance. If you do not have the original invoice, a printable return and exchange form is available here.

Unfortunately, gifts purchased in a Victoria's Secret Store must be returned to a store. For a list of store locations, please click here.

Return Address

Please send your package, including your return and exchange form, via a prepaid, insured, traceable method to ensure a safe and documented delivery.

If you are unable to locate your Return and Exchange Form, a printable return and exchange form is available.

United States and International (except Canada)

 VSD

 ATT Returns Processing

 8695 E. Broad Street

 Reynoldsburg, OH 43069-0001

 U.S.A.

Canada Only

 VS

 c/o DHL Global Mail

 355 Admiral Blvd Unit 4

 Mississauga, ON

 L5T 2N1” – Victoria’s Secret web site

Quick Facts

Time Limit

 None (exchange only after 90 days)

Receipt Required

 No, except non-food Special Buy returns and exchanges

Restocking Fee

 No

Refund / Exchange

 Refund or exchange at customer’s option

Original Packaging Required

 Yes

Probability of Success

 High

Conditions

  • Original shipping and handling fees are not refundable
  • Offers are subject to adjustment due to returns, cancellations, and exchanges
  • Merchandise returned after 90 days may be exchanged or refunded in the form of a merchandise card
  • Gifts purchased in a Victoria's Secret Store must be returned to a store

Exceptions

  • None

More Information

  1. Returns and Exchanges on the Victoria’s Secret web site
  2. Victoria's Secret Gift Cards

American Return Policy List

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