Synopsis

This is a no-hassle policy, so there should be no problem returning any item within 90 days, unless it is on the exception list.

Policy Statement

Toys"R"Us and Babies"R"Us Return Policy

Hassle-Free Returns

Returns are easy at Toys"R"Us and Babies"R"Us, simply return your purchase within 90* days.

* Most items fall under our 90 day return period. For a list of exceptions, please click here

Return Policy - In-store and Online

Return an online purchase (to our returns center or any store location)

  • Online purchases returned within 90 days to our online Returns Center by mail will receive a refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item except when returning an online item to a store.
    • Items must be returned, in new, or like-new condition, and in its original packaging, and with all paperwork including manuals, assembly instructions and your packing slip, as well as all accessories to ensure full credit.
    • Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. If you are returning an item because it is damaged or defective, please click here for more details.
    • Toysrus.com/Babiesrus.com reserve the right to refuse any returns if they do not meet our return requirements.
  • Online purchases can also be returned to any Toys"R"Us or Babies"R"Us store location for merchandise credit when returned within 90 days of the purchase date.
  • Click here for a list of exceptions to our 90 day policy.

Instructions for Returns to our Online Returns Center

Please follow the instructions below when packing and sending your product for return. It's important to note that the instructions below must be followed in order to allow us the opportunity to process your return.

1. Send the item in its original packaging.

Personal Data

  • Please remove all personal data (e.g., computer or wireless phone data, videotapes), from any returned items. Toysrus.com/Babiesrus.com is not responsible for any personal data left on or in these items.

Promotional Items

  • Any product that is returned without a promotional item(s) that was included with the original transaction (e.g., buy a TV, get a free DVD player; buy a TV, get a free gift card; or buy a TV, get a DVD player half off) will have the value of the promotional item deducted from the refund amount.

2. Pack the item carefully so that it will not be damaged during the shipping process. No credit will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

3. Include your original packing slip. We will not be able to process a return for any shipment received without a packing slip.

IMPORTANT: You must check the reason for your return from the list provided on your packing slip in order for your return to be processed. If you selected Damaged, Defective or Other, you must state the nature of the damage or defect, or the reason for "other" in the space provided on the packing slip in order for us to properly process your return.

4. Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service, please request delivery confirmation. We are not responsible for items lost during shipping, and cannot process your return until the item is received.

5. Unless a different return address is specified on your packing slip, all returns should be sent to the following address:

The Return Center

2829 Rohr Road

Groveport, OH 43125

The label for return shipment is located on the reverse side of the packing slip

Please take care in returning your items. Any item received outside of our return policy will be returned without credit.

Return an in-store purchase

We will gladly accept returns made within 90 days of the purchase date for most items when accompanied by your in-store receipt.

Items must be returned, in new, or like-new condition, and in its original packaging, and with all paperwork including manuals, assembly instructions and your in-store receipt, as well as all accessories to ensure full credit.

Toys"R"Us and Babies"R"Us reserve the right to refuse any returns if they do not meet our return requirements.

Returns to stores with a store printed receipt:

If original payment was made by:         Refund will be given in:

Cash.............................................       Cash

Charge Card..................................      Credit to Charge Card

Check, within the last 7 days...........     Merchandise Credit

Checks, after 7 days.......................      Cash

Merchandise Credit.........................    Merchandise Credit

Debit Card.....................................      Cash

Returns to stores with an online packing slip or gift receipt:

  • If you are returning an item using a gift receipt or .com packing slip, your refund will be in the form of a merchandise credit

 Gift Returns

  • If you are returning a gift to our online Returns Center, the purchaser will receive a refund issued in the original form of payment used to purchase the item for the price of the item and any applicable taxes.
  • Gift Returns made at any of our Toys"R"Us or Babies"R"Us store locations will receive a merchandise credit when accompanied by a gift receipt or online packing slip.

 Returns of Items Where Free Gift Card Was Received With Purchase

If you purchased an item or items, received a free gift card and subsequently return the purchased item or items, the value of the gift card will be deducted from the refund amount unless you return the gift card unused. For example, if you purchase a video game system, receive a free $25 gift card and subsequently return the video game system, $25 will be deducted from the refund amount unless you return the gift card unused.

Store Pickup / Family & Friends Pickup return policy (Buy Online, pick up in store)

Store Pickup and Family & Friends Pickup orders are subject to the same return policies as purchases made online or in stores.

Store Pickup orders are considered to be an Online purchase however they may ONLY be returned to a Toys"R"Us or Babies"R"Us store location for store merchandise credit

The Ready for pickup email is required for any store returns of merchandise made on your Store Pickup or Family & Friends Pickup order

Since you will not have a dated purchase receipt or pack slip, this 'Ready for Pickup' email indicates that your order has been picked up and settled. This email serves as your receipt and will be needed for any/all returns of merchandise made on your Store Pickup order.

Exceptions to 90-Day Policy

Return Guidelines for Video Games, Accessories, and Systems/Computer Software/VHS Cassettes/DVDs/Music/Electronics/Radio-Control Items/ Trading Cards/Collectibles/ Consumer Electronics/Monitors and Breastpumps

We will accept returns of the following items within 45 days from the date of purchase: video games, accessories, and systems; computer software; VHS cassettes; DVDs; music; electronics; radio-control items; trading cards; collectibles; consumer electronics; monitors and breastpumps. The original in-store receipt or online packing slip is required and the item must be returned in its unopened and factory-sealed package. If the item has been opened, we will not be able to process the return.

Return Guidelines for Select Wheel and Outdoor Equipment/Items

We will not accept returns on some opened items purchased from our pool, water slide and large item categories; these manufacturers are listed below.

For the convenience of our guests, these manufacturers have set up toll-free customer service lines to handle all questions, problems and issues with defective merchandise.

General Foam                                                                800-813-0206

Adventure Playsets (Backyard Discovery)          800-856-4445

Intex                                                                                  800-234-6839

Swim 'N' Play Inc.                                                         866-844-8044

Little Tikes                                                                        800-321-0183 (Please select option 1)

Skywalker Holdings LLC                                              866-603-JUMP (5867)

Manley                                                                             800-434-6178

Sportspower LTD                                                          877-552-6862

Damaged or Defective Products

To return a damaged or defective item, please contact our customer service team by phone. Our customer service team will provide you with a prepaid return label and shipping instructions. Once we receive the item and have validated the damage/defect, you will be refunded the price of the item as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item. Please note that in order to receive a refund for the shipping cost of the item, you must contact our customer service team before returning the item to us, and we must be able to validate the damage/defect.

Warranties

Many of the products that are sold on the Toys"R"Us and Babies"R"Us website come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.

Toys"R"Us Recalled Product Return Policy

Nothing is more important than the safety of your children. To that end, we will gladly accept returns on recalled items. If you choose to return your item to our Online Return Center, a refund will be processed to the original method of payment as long as the item is accompanied by your packing slip. If you choose to return the item to one of our retail stores, a refund will be processed to the original method of payment if your have your packing slip, or to a Toys"R"Us merchandise credit card if you do not have your packing slip.” – Toys“R”Us web site

Quick Facts

Time Limit

 90 days

Receipt Required

 No

Restocking Fee

 No

Refund / Exchange

 Refund or exchange at customer’s option

Original Packaging Required

 Yes

Probability of Success

 High

Conditions

  • Items must be returned, in new or like-new condition, and in its original packaging, and with all paperwork including manuals, assembly instructions and your packing slip, as well as all accessories to ensure full credit
  • Shipping costs will not be refunded unless the item is being returned because it is damaged or defective
  • Toysrus.com/Babiesrus.com reserve the right to refuse any returns if they do not meet our return requirements
  • Any product that is returned without a promotional item(s) that was included with the original transaction (e.g., buy a TV, get a free DVD player; buy a TV, get a free gift card; or buy a TV, get a DVD player half off) will have the value of the promotional item deducted from the refund amount
  • No credit will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition)

Exceptions

  • Some open box media
  • Will not accept returns on some opened items purchased from our pool, water slide and large item categories

More Information

  1. Returns and Warranties on the Toys“R”Us web site
  2. Toys”R”Us  / Babies”R”Us Gift Cards

American Return Policy List

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