Synopsis

Customer satisfaction is a long standing priority for Starbucks. Returns on beverages, food, or merchandise should be performed without issue.

Policy Statement

Returns & Exchanges

We appreciate your business, and we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it for a refund of the purchase price within 60 days of purchase. Exchanges are processed as a refund of original purchase price, and you must place a new order for a replacement product. You may contact our Customer Service team to assist you in placing a new order. Contact us at StarbucksStore@starbucks.com or call us toll free at 1-877-421-9062.

Any gift item shipped to you from StarbucksStore.com may be returned; however, the funds will be returned to the purchaser. Returns for orders originally purchased with a Starbucks Card will be refunded in the form of a new Starbucks Card. Often it can take 1-2 days for funds to be returned to the original form of payment.

» How do I return a package?

» What do I do if my order is incomplete, incorrect or damaged?

How do I return a package?

Please repack the product to return and ship the item(s) prepaid and insured to:

Starbucks Coffee Company

 Returns Processing

 8655 Commerce Drive, Suite 104

 Southaven, Mississippi 38671

 

What do I do if my order is incomplete, incorrect or damaged?

Please call us toll free at 1-877-421-9062. Our Customer Service hours are Monday-Friday 6 a.m. - 6 p.m. PT, Saturday 8:30 a.m. - 3:30 p.m. PT” – Starbucks web site

Quick Facts

Time Limit

 60 days

Receipt Required

 No

Restocking Fee

 No

Refund / Exchange

 Return only on ordered merchandise, place new order for exchange

Original Packaging Required

 No

Probability of Success

 High

Conditions

  • Any gift item shipped to you from StarbucksStore.com may be returned; however, the funds will be returned to the purchaser
  • Returns for orders originally purchased with a Starbucks Card will be refunded in the form of a new Starbucks Card

Exceptions

  • None

More Information

  1. Returns and Exchanges on the Starbucks web site
  2. Starbucks Gift Cards

American Return Policy List

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