Synopsis

The 14 day return period will apply to many of the items available at OfficeMax. Note the requirement for original packaging and original sales receipt.

Policy Statement

“Return Policy

Thank you for shopping at OfficeMax. If for some reason you are not satisfied with your purchase, you may return it in accordance with the following guidelines:

Office Supplies

Office supplies may be returned for a full refund within 30 days of the original purchase date with the original sales receipt ('sales receipt' includes register receipt or delivery packing list) or exchanged for an identical item regardless of when you made your purchase. Supply returns without a receipt/packing list will be eligible for an exact-item exchange or a Merchandise Credit for the lowest sales price in the past 60 days. Items no longer stocked by OfficeMax will not be eligible for return.

Ink/Toner

Ink/toner may be returned in the original, unopened packaging within 30 days of the original purchase date with the original sales receipt. Opened ink/toner or ink/toner without a receipt will be eligible for an exact-item exchange or a Merchandise Credit for the lowest sales price in the last 60 days. Ink/toner no longer stocked by OfficeMax will not be eligible for return.

Technology

OfficeMax will only accept the return of technology products in the original packaging (including all accessories and manuals) with the original sales receipt within 14 days of the original purchase date. Opened technology returned within the 14-day period with the original sales receipt will be subject to a 15% restocking fee. Defective technology items with the original sales receipt may be exchanged for the same item within 14 days of the original purchase date. Technology items consist of, but may not be limited to, computers (desktop, laptop or netbook), monitors, digital cameras, hard drives, business machines, networking equipment, projectors, cash registers, digital picture frames, shredders, telephones, computer peripherals and accessories.

Software

Software may be returned in the original, unopened packaging within 14 days of the original purchase date with the original sales receipt. Opened software can only be exchanged for the identical title, with new software unsealed at the time of exchange to complete the return.

Furniture

Furniture may be returned in the original packaging (including all components and manuals) with the original sales receipt within 14 days of the original purchase date. Special order, manufacturer-direct, custom and preassembled furniture is not eligible for return.

Gift Cards/Prepaid cards

Prepaid phone cards, OfficeMax gift cards and other gift cards purchased through OfficeMax are not eligible for return. Prepaid cards and gift cards are not redeemable for cash (unless required by law) and are subject to the terms and conditions stated on the individual card.

Refunds

Refunds will be made in the same form of payment used for the purchase (checks over $250 will be refunded via a mail check to the customer). Refunds for credit card purchases will only be refunded to the same card used for the original purchase. For customers buying on account, a credit will be issued to that account.

Authorized returns without the original sales receipt will be issued a Merchandise Credit. Any such return is subject to verification and will require a valid State Identification Card, Driver's License, Passport or Military ID. (Merchandise Credits are not eligible for use on the purchase of other gift cards or prepaid cards, or redeemable for cash unless otherwise required by law)

OfficeMax reserves the right to deny any return.” - OfficeMax web site

Quick Facts

Time Limit

 30 days, 14 days technology, software, furniture

Receipt Required

 Yes

Restocking Fee

 No

Refund / Exchange

 Return or exchange, at customer’s option

Original Packaging Required

 Yes

Probability of Success

 Medium

Conditions

  • Refunds will be made in the same form of payment used for the purchase (checks over $250 will be refunded via a mail check to the customer). Refunds for credit card purchases will only be refunded to the same card used for the original purchase. For customers buying on account, a credit will be issued to that account
  • Authorized returns without the original sales receipt will be issued a Merchandise Credit. Any such return is subject to verification and will require a valid State Identification Card, Driver's License, Passport or Military ID

Exceptions

  • Prepaid phone cards, OfficeMax gift cards and other gift cards

More Information

  1. Delivery and Returns Policies on the OfficeMax web site
  2. OfficeMax Price Match Policy
  3. OfficeMax Gift Cards

American Return Policy List

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