Synopsis

Lowe’s claims their return policy to be “hassle free”, but Major Appliance returns can be an issue due to the very short return window and the limitation to “manufacturer defect”. Customers encountering difficulty should mention the hassle free nature of the return policy.

Returns are allowed at any store; try different locations until you are successful when difficulty is encountered.

Policy Statement

Returns and Refunds Policy

We hope you love what you ordered, but if something isn't right, let us know. We're happy to exchange your item for something new or refund your money. You can return your order at any Lowe's store for your added convenience.

Our ultimate goal is for you to be completely satisfied with your purchase from Lowe's. If you receive an item you are dissatisfied with, you may return it within ninety (90) days** to any Lowe's store for a refund or exchange within our current return policy guidelines. For additional assistance, visit your local Lowe's store or you may call toll-free 1-800-445-6937 and one of our customer service representatives will be glad to recommend alternative return options that may be available. Information contained on the invoice will be necessary to process the return or refund. Please have the invoice ready when you call. After the return period**, products will be covered by the manufacturer's warranty as applicable.

**30 days for Outdoor Power Equipment

(mowers, chainsaws, blowers, tillers, trimmers and pressure washers)

**7-days for Major Appliance Manufacturer Defect

 (We will replace your major appliance within 7 days of delivery/purchase if the unit has a manufacturing defect. Contact the Lowe's store listed on your receipt to arrange replacement)

After 7 Days for Manufacturer Defective Issue: Please Call Lowe's Service Advantage hotline toll-free at 1-888-77-LOWES (56937) to set up a factory-certified service appointment in your home, or for any general assistance, or use and care questions. Canadian customers, please click here to be taken to Service Advantage-Canada.

No Hassle Returns, Refunds & Exchanges

For in-store and Lowes.com purchases, no receipt is required to make a return if the credit card tendered on the original purchase is provided. If you made your purchase in store and paid with cash or check, no receipt is required if you provided a phone number at time of checkout. For all other returns, please bring a receipt or invoice with you to ensure a quick and hassle-free return. To find your nearest Lowe’s store, use our store locator, or call our automated line at 1-800-445-6937.

Shipped Merchandise Returns/Exchanges

If you are returning merchandise in new, unused condition, contact us within 90 days from receipt. If you have a return/exchange due to shipping error, defect, or damage, contact us within 90 days from receipt to qualify for a no-charge pickup. Contact us toll-free at 1-800-445-6937. One of our customer service representatives will provide you with simple instructions for returning the item. Please have the invoice ready when you call. A copy of the invoice must accompany all returns. A replacement item will be shipped to you once the item being returned has been received.

Please note: APO/FPO ship-to addresses are not eligible for no-charge pickup.

Please report items that are damaged or missing within 3 days of delivery.

Contact us toll-free at 1-800-445-6937.

Refunds

If you receive a product you are dissatisfied with for any reason other than a shipping error, defect or damage, simply call us toll-free at 1-800-445-6937. One of our customer service representatives will provide you with simple instructions for obtaining a refund for the item. Please have your invoice ready when you call. Your refund will be processed when the item being returned has been received. Refunds will be made by crediting the original method of payment (i.e. credit card, in-store account, etc.).

Please note: Shipping charges are not refundable.” – Lowe's web site

Quick Facts

Time Limit

 90 days (30 day Outdoor Power Equipment, 7 days Major Appliance Manufacturing Defect)

Receipt Required

 No, if credit card or phone number provided at time of sale

Restocking Fee

 None

Refund / Exchange

 Refund or exchange permitted, at customer’s option

Original Packaging Required

 Not specified

Probability of Success

 High

Conditions

  • For in-store and Lowes.com purchases, no receipt is required to make a return if the credit card tendered on the original purchase is provided
  • If you made your purchase in store and paid with cash or check, no receipt is required if you provided a phone number at time of checkout
  • For all other returns, please bring a receipt or invoice with you to ensure a quick and hassle-free return
  • Shipped Merchandise: If you are returning merchandise in new, unused condition, contact within 90 days from receipt

Exceptions

  • Non-defective major appliances

More Information

  1. Returns and Refunds Policy on the Lowe’s web site
  2. Lowe's Company Information
  3. Lowe's Canada Return Policy
  4. Lowe's Price Match Policy
  5. Lowe's Gift Cards

American Return Policy List

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