Synopsis

Returning an item within 30 days using the receipt can result in the full price being refunded. The policy indicates that items must be unworn to be returned so be careful of removing tags as this could cause difficulty.

Policy Statement

“Return and Refund Policy

Valid identification required for non-receipted returns includes: drivers license, state issued card, passport or military/ government ID.

Returns with original receipts

Unwashed, unworn or defective merchandise may be returned within 30 days of purchase date for a full return. Refunds will be issued in the original form of payment unless a merchandise credit is requested. Merchandise credit receipts are not considered original receipts. Merchandise returned after 30 days will be refunded at the last activity/ sale price or the current selling price, whichever is lower, in the form of a merchandise credit.

H&M RESERVES THE RIGHT TO REFUSE EXCESSIVE NON-RECEIPTED RETURNS.

Returns without a receipt

Unwashed, unworn or defective merchandise may be returned with a valid photo ID. Merchandise returned without a receipt will be refunded at the last activity/ sale price or the current selling price, whichever is lower, in the form of a merchandise credit, if the total value of the return exceeds $5.00. Merchandise cards are not transferable.

Final Sale

Gift Card purchases and discounted final sale merchandise are not eligible for refund or exchange.

Credit card refunds

Returns made to a credit card can only be returned to the card used for the original purchase. Due to varying bank policies, please allow 1-2 billing cycles for the credit to appear.” – H&M web site

Quick Facts

Time Limit

No limit

Receipt Required

No

Restocking Fee

None

Refund / Exchange

Return or exchange, at customer’s option

Original Packaging Required

No

Probability of Success

Medium

Conditions

  • Valid identification required for non-receipted returns includes: drivers license, state issued card, passport or military/ government ID
  • Refunds will be issued in the original form of payment unless a merchandise credit is requested
  • Merchandise credit receipts are not considered original receipts
  • Merchandise returned after 30 days will be refunded at the last activity/ sale price or the current selling price, whichever is lower, in the form of a merchandise credit
  • H&M RESERVES THE RIGHT TO REFUSE EXCESSIVE NON-RECEIPTED RETURNS
  • Returns without a receipt
  • Unwashed, unworn or defective merchandise may be returned with a valid photo ID
  • Merchandise returned without a receipt will be refunded at the last activity/ sale price or the current selling price, whichever is lower, in the form of a merchandise credit, if the total value of the return exceeds $5.00
  • Merchandise cards are not transferable.
  • Returns made to a credit card can only be returned to the card used for the original purchase

Exceptions

  • Gift Card purchases and discounted final sale merchandise

More Information

  1. Return and Refund Policy on the H&M web site
  2. H&M Gift Cards

American Return Policy List

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