Synopsis

Gamestop customers should approach purchases with caution. There are many terms and conditions and the policy states that they have the right to refuse any return for any reason.

Policy Statement

Return Policy

Returns and exchanges are subject to the following guidelines:

  • A receipt is required for all returns and exchanges.
  • Unopened new merchandise may be returned for a refund or exchanged within 30 days of purchase.
  • Opened new merchandise may be exchanged for the identical item within 30 days of purchase but, with the exception of opened new accessories, cannot be returned for a refund.
  • Used (pre-owned) merchandise and opened new accessories may be returned for a refund within 7 days of purchase or exchanged for the identical item within 30 days of purchase.
  • We reserve the right to refuse any return and to require that certain items be returned directly to the manufacturer.

Refunds are issued in the original payment type. Cash purchases over $150 and all check purchases are subject to a refund by check issued from our corporate office within 14 business days. Customers with a gift receipt will only receive an exchange or a gift card of equal value.

We reserve the right to refuse any return.

Returns to GameStop.com

Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) will be replaced with a like item, upon return. Terms and conditions of manufacturer's warranty apply to defective video games systems and computer hardware after 30 days.

We do not accept returns of:

  • Any product(s) returned more than 30 days from the date on the packing slip.
  • Any product(s) that has been opened (taken out of its plastic wrap).
  • Any product(s) not in its original condition.
  • Any product(s) that is damaged, played, or is missing parts.
  • Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.

Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.

To return products purchased Online:

Online:

To return or exchange an item to GameStop.com, include the packing list, identify the reason for the return and send it to the address on the return shipping label.

Store:

Items may be returned by taking them to a GameStop store location in the United States. Items returned to a GameStop store location must be accompanied by the original packing list. Store return policies may vary and are subject to manager approval.

Returns and exchanges are subject to the following guidelines: A receipt is required for all returns and exchanges.

Unopened new merchandise may be returned for a refund or exchanged within 30 days of purchase.

Opened new merchandise may be exchanged for the identical item within 30 days of purchase but, with the exception of opened new accessories, cannot be returned for a refund.

Used (pre-owned) merchandise and opened new accessories may be returned for a refund within 7 days of purchase or exchanged for the identical item within 30 days of purchase.

We reserve the right to refuse any return and to require that certain items be returned directly to the manufacturer.

Refunds are issued in the original payment type. Cash purchases over $150 and all check purchases are subject to a refund by check issued from our corporate office within 14 business days. Customers with a gift receipt will only receive an exchange or a gift card of equal value. We reserve the right to refuse any return.

Handling costs are non-refundable. If the reason for your return is due to our error, please contact us at the number below for a handling credit.

To return products purchased in stores Click Here for details.

Promotional Discounts and Returns: Should you return an order that was placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount.

Still have Questions?

Click here to send us an email or call (800) 883-8895. Hours of operation are 8:00 a.m.-8:00 p.m. (CST) 7 days a week.” – Gamestop website

Quick Facts

Time Limit

 30 days

Receipt Required

 Yes

Restocking Fee

 No

Refund / Exchange

 Return or exchange at customer’s option

Original Packaging Required

 Yes

Probability of Success

 Medium

Conditions

 Store

  • A receipt is required for all returns and exchanges
  • Unopened new merchandise may be returned for a refund or exchanged within 30 days of purchase
  • Opened new merchandise may be exchanged for the identical item within 30 days of purchase but, with the exception of opened new accessories, cannot be returned for a refund
  • Used (pre-owned) merchandise and opened new accessories may be returned for a refund within 7 days of purchase or exchanged for the identical item within 30 days of purchase
  • Reserves the right to refuse any return and to require that certain items be returned directly to the manufacturer.
  • Refunds are issued in the original payment type. Cash purchases over $150 and all check purchases are subject to a refund by check issued from our corporate office within 14 business days
  • Customers with a gift receipt will only receive an exchange or a gift card of equal value

 Online

  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition
  • Reserves the right to limit returns to unopened or defective products
  • Defective product(s) will be replaced with a like item, upon return
  •  Terms and conditions of manufacturer's warranty apply to defective video games systems and computer hardware after 30 days

Exceptions

  • Handling costs are non-refundable, unless return due to GameStop error

More Information

  1. Returns on the Gamestop website
  2. GameStop Company Information
  3. GameStop Gift Cards
  4. Gamestop.com

American Return Policy List

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