Synopsis

CVS claims their return policy to be “hassle free”, but also state that items should be unopened. The CVS branded products should be easy to return - opened or not. Customers encountering difficulty should mention the hassle free nature of the return policy.

Returns are allowed at any store; try different locations until you are successful when difficulty is encountered.

Policy Statement

Q. What is your Return Policy for nonprescription items? 

A. Our hassle-free return policy allows you to return products to any CVS/pharmacy store or by mail within 30 days of receipt, subject to a few exceptions. 

Store Returns: Bring any unopened, damaged, or defective nonprescription item(s) along with your online invoice to any CVS/pharmacy store to get a credit of the full purchase price.

Mail Returns: Call our Customer Care Specialists at 1-(888) 607-4CVS (4287) to return items by mail. We will work with you to ensure that both your return and credit refund are processed accurately.

Q. What is your Return Policy for prescription items? 

A. If you have questions or concerns about prescription items in your order, please call our Customer Care Specialists at 1-(888) 607-4CVS (4287). Due to legal restrictions, prescription medications ordered online cannot be returned to CVS/pharmacy stores.

Q. Do any products have a money-back guarantee? 

A. All CVS/pharmacy Brand products and all beauty products are 100% satisfaction guaranteed or your money back. If you are dissatisfied for any reason, you can return the CVS/pharmacy Brand or beauty product (opened or unopened) along with your receipt or invoice and we will refund the full purchase price- no questions asked. ” – CVS web site

Quick Facts

Time Limit

 30 days

Receipt Required

 Yes

Restocking Fee

 None

Refund / Exchange

 Refund or exchange permitted, at customer’s option

Original Packaging Required

 Not specified

Probability of Success

 High

Conditions

  • Bring any unopened, damaged, or defective nonprescription item(s) along with your online invoice to any CVS/pharmacy store to get a credit of the full purchase price
  • Call 1-(888) 607-4CVS (4287) to return items by mail
  • Due to legal restrictions, prescription medications ordered online cannot be returned to CVS/pharmacy stores.
  •  If you are dissatisfied for any reason, you can return the CVS/pharmacy Brand or beauty product (opened or unopened) along with your receipt or invoice and we will refund the full purchase price

Exceptions

  • None

More Information

  1. Return Policy on the CVS web site
  2. CVS Gift Cards

American Return Policy List

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