BJ’s Wholesale Club Return / Refund / Exchange Policies

Synopsis

This is a fairly restrictive policy. The return period is only 30 days (14 days for some items). You cannot return online purchased items in-store. You must pay the return shipping charges.

Use caution when using this retailer and inspect all packages before accepting delivery.

Policy Statement

“Returns and Cancellations

 Return Policy

We want you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our Return Policy below to determine if any special return conditions apply.

Most items may be returned within 30 days after the ship date for a refund. If you would like to replace the item you have returned, please place a new order. While most items are returnable, they are subject to the following guidelines:

Proper Conditions for Return and Credit

Returned merchandise must be in new condition with its original packing and accessories intact. If you are returning a product listed below, please check to make sure your return meets the following conditions:

• Computers must be returned within 14 days after the shipping date
• CDs, DVDs, computer software and video games must be unopened

Please note: We regret that BJ’s cannot cover the cost of shipping for product returns.

Also please note: Products having service-center-only restrictions under manufacturer’s warranty which are not operating properly must be repaired according to the procedures/repair centers specified in the User Manual, and may not be returned to BJ’s.

Non-Returnable Items:

• Perishables – including flowers, food items, etc.
• Earrings
• Opened CDs, DVDs, computer software and video games
• Mattresses, toppers, and memory foam pillows
• Personalized items

 If you have ordered one of these non-returnable items, please inspect the item carefully PRIOR TO SIGNING FOR IT. If the item is incorrect or damaged, refuse the delivery and you will receive a full refund. Once the item has been accepted it will be deemed to be correct and in good working condition. Any issues that arise after the item is signed for must be resolved through the manufacturer’s warranty.

Holiday Return Policy

Unless otherwise designated as “Non-Returnable Items,” all merchandise purchased on BJs.com between November 1 and December 24 can be returned no later than the following January 24. Returned merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee. Valid Return Authorization Number required.

Merchandise purchased before or after the qualifying period described in the preceding paragraph or returned after January 24 will be subject to the regular BJs.com Return Policy as described in “Proper Conditions for Return and Credit.”

Returning an Item

 If you wish to return an item, you can follow these simple steps:

 Select “Order Status” from the top navigation of any page.

If you placed your order while shopping as a guest, please enter your order number, recipient’s email address, and the ship-to ZIP code, then click “Continue.” If you placed your order while signed in to your online account, please sign in to your account using your username and password.

Your order information should now be displayed. Please review it and click the “Return” link next to the item you would like to return.

Select from the dropdown list the reason that most closely corresponds to your reason for returning the item, the package condition, and any comments you would like to make.

Select “Continue.”

Your return authorization request has now been made and you will receive an email shortly with complete return instructions.

PLEASE NOTE: you will not be allowed to initiate a return beyond 30 days from your date of shipping.

Late Returns

Items eligible for return must be returned within 30 days from date of shipping. For more information, please see the “Proper Conditions for Return and Credit” section of BJ’s Return Policy.

Non-Returnable Items

We regret that we are unable to accept perishables, earrings, opened CDs, DVDs, computer software and video games, memory foam pillows, mattresses and toppers, items delivered via “White Glove” delivery methods, and personalized items for return at this time. For more information, please see the “Proper Conditions for Return and Credit” section of BJ’s Return Policy.

Damaged Orders

 If a signature is required, please inspect your package carefully before signing for it. If after accepting the package you determine that there are damaged or defective parts, please contact BJ’s Member Care to provide details about the damaged order.

Mis-Shipments

 If you receive an incorrect product, please review your order information to be certain that there were no errors in the order process. If you then determine that you received an item you did not order, please initiate a return (see “Returning An Item” above for instructions) online and then re-order the correct product. If you have questions or need assistance in this process, please contact BJ’s Member Care.

Replacements

In the event that your merchandise arrived with parts missing, please contact the supplier directly (supplier contact information will be provided on your packing slip) for replacements. If you are unable to reach the supplier, please contact BJ’s Member Care for assistance.

Exchanges

We regret that we cannot offer item-for-item exchanges or Club credits at this time. If you have questions or need assistance in this process, please contact BJ’s Member Care.

Returning Online Items in-Club

We regret that we are unable to accept items purchased online for return in your local Club at this time. We apologize for any inconvenience. If you wish to return an item purchased online, please initiate a return (see “Returning An Item” above for instructions). If you have questions or need assistance in this process, please contact BJ’s Member Care.

Return Shipping Costs

If you refuse your delivery without inspection, miss your delivery appointment(s) or return a non-defective or undamaged product, you will incur original shipping charges along with actual return shipping fees.

In the event that your retured merchandise was mis-shipped, damaged or defective, BJ’s Member Care team will be happy to reimburse you for return shipping costs or arrange to have your return picked up. Please contact BJ’s Member Care and we will be able to assist you.

Refund Policy

When your return is received and processed, you will receive an email from Member Care letting you know the status of your return and when to expect your return credit. Please note, it may take up to 10 business days for your credit to be issued once your return is received. Also, please keep in mind that it can take up to 2 billing cycles for a credit to post to your account. If you have still not seen a credit post to your account after 2 billing cycles after your refund notification, please contact your financial institution.

 If you have questions or need further assistance with your refund, please contact BJ’s Member Care. Please have your return tracking information ready to expedite service.

Cancelling an Order

We are committed to processing and shipping your order to you as quickly as possible. As a result, there is a limited period of time after placing your order when we are able to accept a cancellation request.

If you wish to cancel an item, you can follow these simple steps:

Select the “Order Status” link located at the top of every page.

If you placed your order as a guest, enter your order number, ship-to ZIP code, and the recipient’s email address. Then select “Submit.” If you placed your order while signed in to your online account, enter your username and password. Then select “Sign In.”

Your order information should now be displayed. Please review it and if you would like to place a cancellation request, please select .” click the “Cancel” link next to the appropriate item.

Select a reason for your cancellation from the drop-down menu and enter the quantity you wish to cancel. Then add any comments you wish to submit, and select “Continue.”

Your cancellation request will now be sent and you will be returned to your “Order Tracking & History” page.

In the event we are unable to cancel your order because it has been processed or has already shipped, we will contact you via email to provide you with the shipping information.

If you feel your order was cancelled in error, please contact BJ’s Member Care. We apologize for any inconvenience. There are several reasons why an order may have been cancelled:

• A cancellation request was sent to Member Care
• Your product(s) may have unexpectedly gone out of stock, in which case BJs.com will automatically cancel your order
• If we have been unable to verify payment information for your order, for your security and protection your order may have been cancelled
• If we have been unable to obtain credit authorization for your order, your order may have been cancelled

Gift Returns

We regret that we cannot credit anyone other than the original credit card holder in the event of a return. If you have received an item as a gift, and you would like to return it, please contact BJ’s Member Care to have them arrange a return. We regret that we are unable to provide store credits for gift returns at this time.” – B.J.’s Wholesale Club web site

Quick Facts

More Information

Please refer to FAQs on the BJ’s Wholesale Club website.