Synopsis

There are a great deal of variations within Amazon’s policy, depending on the type of item in question. Check the product specific policy on the Amazon web site and read carefully for any special instructions, terms, or exclusions.

Policy Statement

Replacements & Exchanges

Exchanges

If you received a defective item and need to exchange it for the same item, visit our Online Returns Center to request a replacement.

If you would like to exchange an item for a different one, visit our Online Return Center to return the original item and place a new order for the item you'd like to purchase.

Damaged Items

If you receive an item that was damaged, visit our Online Returns Center and choose "Return an Item." At that time, you can tell us if you want a refund or replacement.

If you feel your item was damaged due to poor packaging, please let us know by submitting feedback about the packaging.

Defective Items

If your item isn't working properly, please check the product manual (which arrived with the item) and the Amazon.com detail page for the product. You can usually find troubleshooting and "getting started" information there. If you need additional assistance, you need to request missing pieces or replacement parts, or you need warranty information, please contact the product's manufacturer directly.

If you're unable to resolve the problem after contacting the manufacturer, go to the Product Specific Policies page and click on the product type to find more information about receiving a replacement or returning your item for a refund.

Wrong Items

If you receive a wrong item, please contact us.” – Amazon website

Quick Facts

Time Limit

 None

Receipt Required

 No

Restocking Fee

 None

Refund / Exchange

 Refund or exchange at customer’s option

Original Packaging Required

 No

Probability of Success

 High

Conditions

  • If you received a defective item and need to exchange it for the same item, visit Online Returns Center to request a replacement
  • If you would like to exchange an item for a different one, visit Online Return Center to return the original item and place a new order for the item you'd like to purchase
  • If you receive an item that was damaged, visit Online Returns Center and choose "Return an Item."
  • Contact the product's manufacturer for product issues prior to contacting Amazon
  • If you're unable to resolve the problem after contacting the manufacturer, go to the Product Specific Policies page and click on the product type to find more information about receiving a replacement or returning your item for a refund

Exceptions

  • Items that are classified as hazardous materials or use flammable liquids or gases
  • Computer laptops, desktops, and Kindles more than 30 days after delivery
  • Any product missing the serial number or UPC
  • Downloadable software products
  • Gift cards
  • Pay As You Go (or prepaid) phone cards
  • Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
  • Items purchased from sellers other than Amazon.com
  • Some Jewelry orders
  • Some Health & Personal Care items
  • Grocery products

More Information

  1. How to Return” on the Amazon website
  2. Amazon Gift Cards

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American Return Policy List