Synopsis

The Advance Auto Parts customer satisfaction guarantee says that you can return items within 90 days with no issue, but you can return items after the 90 days as well – but only for a merchandise credit. Be aware that Advance Auto Parts reserves the right to refuse a refund for any reason, leaving the consumer with little recourse in a dispute.

Policy Statement

“Customer Satisfaction Promise

 It is Advance Auto Parts policy for any customer not completely satisfied with their purchase to return it along with the original receipt to any Advance Auto Parts store. Return within 90 days of purchase and we will gladly exchange it or refund your money based on original method of payment 1

 Returns with original receipt after 90 days

A merchandise credit may be issued for the original purchase price

Returns without the original receipt

For returns without a receipt, a merchandise credit may be issued upon presentation of a valid government-issued photo ID (Driver's License, State ID, Military ID, Permanent Resident Card or Border Crossing Card). Returns will not be accepted without a valid ID.

Advance Auto Parts reserves the right to request valid identification prior to accepting merchandise returns, exchanges and warranties. Advance Auto Parts reserves the right to limit or refuse to accept the return merchandise at any time and for any reason.

Merchandise credit may be used for purchasing new merchandise. No cash refunds will be issued.

1Some merchandise and commercial tools, equipment and special order items are non-refundable.

Warranties

Your warranty is valid for the stated period of time printed on your sales receipt.

Please see an Advance Team Member for specific details.” – Advance Auto Parts website

Quick Facts

Time Limit

 None

Receipt Required

 No

Restocking Fee

 No

Refund / Exchange

 Return or exchange at customer’s option

Original Packaging Required

 Yes

Probability of Success

 Medium

Conditions

  • For returns without a receipt, a merchandise credit may be issued upon presentation of a valid government-issued photo ID (Driver's License, State ID, Military ID, Permanent Resident Card or Border Crossing Card). Returns will not be accepted without a valid ID
  • Advance Auto Parts reserves the right to request valid identification prior to accepting merchandise returns, exchanges and warranties
  • Advance Auto Parts reserves the right to limit or refuse to accept the return merchandise at any time and for any reason

Exceptions

  • Some merchandise and commercial tools, equipment and special order items are non-refundable

More Information

  1. Customer Satisfaction Promise on the Advance Auto Parts website
  2. Advance Auto Parts Gift Cards

American Return Policy List

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