Synopsis

30 day warranty on everything except gift cards. Shipping changes are not refunded.

Policy Statement

30-Day Return Guarantee

We want you to be fully satisfied with every item that you purchase from www.acehardware.com. If you are not satisfied with an item that you have purchased (excluding Gift Cards), you may return the item up to thirty days after the original purchase date. We recommend that you make returns of online purchases to an Ace retail store near you for in store credit, minus the shipping, handling or other charges. If you do not have an Ace retail store near you, please contact a Customer Service Specialist by calling 1-866-290-5334 for complete return instructions. Please refer to our Return Instructions for more information about returning a purchase.

The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit. After 30 days, please contact the manufacturer directly.

Credit

If you purchase online merchandise from www.acehardware.com and return it to an Ace retail store you will receive in-store credit in the form of an Ace Hardware Merchandise Return card. If you do not have an Ace Hardware retail store near you, please contact a Customer Service Specialist by calling 1-866-290-5334 for complete return instructions.

Returning an Item to an Ace Retail Store

Save time and money! In order to make your return process as convenient as possible, we encourage you to make your www.acehardware.com item returns to one of our 5,000 Ace Hardware stores nationwide up to thirty days after the original purchase date. It's easy; just follow these steps:

Find the nearest Ace Hardware retail store by using our Store Locator.

Before visiting the store, place the item securely in the original package.

Bring the original packing slip with the item. Be sure to keep a copy of the packing slip for your records.

All products must be returned in good condition, in original boxes (whenever possible), and with all the paperwork, parts and accessories to insure a full credit.

Take the item and original packing list to your local Ace Hardware retail store.

The store associate will process your return and issue you store credit (minus shipping and handling, gift-wrap, or other additional charges) in the form of an Ace Hardware Merchandise Return card.

Returning an Item to Our Online Store

We recommend that you make returns of online purchases to an Ace Hardware retail store near you. If you do not have an Ace Hardware retail store near you, please contact a Customer Service Specialist by calling 1-866-290-5334 for complete return instructions.” – Ace Hardware web site

Quick Facts

Time Limit

 30 days

Receipt Required

 No

Restocking Fee

 No

Refund / Exchange

 Refund or exchange at customer’s option

Original Packaging Required

 No

Probability of Success

 Medium

Conditions

  • The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit

Exceptions

  • Gift Cards

More Information

  1. Returns and Warranties on the Ace Hardware web site
  2. Ace Hardware Gift Cards

American Return Policy List

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