Synopsis

Staples stakes its reputation on being “easy”, so the return process should be very easy. One potential problem area is software returns, as the policy does not allow the return of opened software (exchange for same product only) or downloaded software.

Policy Statement

Return Policy

Easy Returns.

 If you’re not 100% satisfied with your Staples purchase, return it for any reason.

Office supplies: No matter when you made your purchase, you can return office supplies to us for a full refund, including Staples® brand office products.

Software: Unopened software that we currently sell may be returned for a full refund at any time. Opened software can only be exchanged for the same title version. Downloadable Software is not returnable.

Technology and Business Machines: Technology and business machines may only be returned within 14 days of the date of receipt, including Staples® brand technology and business machine products.

Furniture: Furniture, including Staples® brand furniture, may only be returned within 14 days of the date of receipt. Custom–ordered and custom–assembled furniture is only returnable if it's defective when you receive it.

Ink and Toner Cartridges: Unopened and unexpired ink or toner cartridges, currently carried in our U.S. Stores, may be returned at any time for a full refund.

Prepaid Cards: Gift Cards and phone cards are non–refundable and non–returnable. They are valid only at the retailer/service provider listed on the card. Prepaid cards cannot be redeemed for cash. Specific terms and conditions are included with each card.

Refund Policy.Your purchase must be returned in saleable condition with the original packaging, including Universal Product Code (UPC), manuals, parts, and your receipt or packing slip.

Returns with a receipt: If you paid with cash, debit card, or check, we’ll refund your purchase with cash if it was an in–store purchase or by check if you purchased through staples.com®.  If you paid using a debit card and if the card and PIN are present during the refund, we'll credit the account used for payment.  If your purchase exceeded $500 pretax, and you paid with cash, check or by debit card but do not have your debit card, your money will be refunded in the form of a corporate check. If you paid by credit card, we'll credit the account used for payment. 

Any product that is returned without a promotional item(s), which was included in the original transaction (e.g. buy a printer, get free ink), will have the value of the promotional item deducted from the amount refunded.

Returns without a receipt: If you don't have your receipt, your return is eligible only for an in–store credit for the lowest selling price within the previous 30 days in our U.S. stores. Valid government identification is required for all non–receipted returns. We carefully monitor returns and in some cases returns made or without a receipt may be refused. Staples reserves the right to deny any return.

If you ordered through our catalog or Staples.com®, you can also have us pick up your return – just call 1–800–333–3330 or go to [email protected] For delivered items, we’ll refund your delivery charges if the item is defective.” – Staples web site

Quick Facts

Time Limit

 None, 14 days technology and business machines & furniture

Receipt Required

 No

Restocking Fee

 No

Refund / Exchange

 Refund or exchange at customer’s option

Original Packaging Required

 No

Probability of Success

 Medium

Conditions

  • If you don't have your receipt, your return is eligible only for an in–store credit for the lowest selling price within the previous 30 days in U.S. stores. Valid government identification is required for all non–receipted returns
  • In some cases returns made or without a receipt may be refused
  • Staples reserves the right to deny any return
  • If your purchase exceeded $500 pretax, and you paid with cash, check or by debit card but do not have your debit card, your money will be refunded in the form of a corporate check. If you paid by credit card, we'll credit the account used for payment
  • Any product that is returned without a promotional item(s), which was included in the original transaction (e.g. buy a printer, get free ink), will have the value of the promotional item deducted from the amount refunded

Exceptions

  • Downloadable Software is not returnable
  • Opened software can only be exchanged for the same title version

More Information

  1. Returns Policy on the Staples web site
  2. Staples Price Match Policy
  3. Staples Gift Cards

American Return Policy List

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