Synopsis

Items should be returned with a receipt whenever possible, as Ross’ uses a return tracking system. Issues may arise if multiple non-receipted returns are made by the same customer.

Policy Statement

2. What is Ross’ return policy?

 Ross Stores uses a refund verification system. All returns are subject to system verification. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. A valid picture ID (Driver’s License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. Please note that your refund may be declined by the system.

 Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered.

A five (5) day waiting period is required for a cash refund on all merchandise purchased with a check.

 Full refund on merchandise (not used, worn or altered) accompanied by the original receipt within 30 days of purchase will be refunded in the same form of payment in which it was purchased.

Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit.

 Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the item’s current selling price.

 Refunds will not be given on software that has been opened. Exchange for like merchandise only if software is defective.

 Retain the original register receipt for Gift Cards. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt.

 Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. Tickets may also be required in select categories. For a list of select categories, see the front of your receipt or ask your cashier.

3. Is your Fine Jewelry return policy different than your regular return policy?

 The Fine Jewelry return policy is the same as the store return policy with one addition – all Fine Jewelry return or exchanges must have the original ticket attached AND be accompanied by a receipt.

 Merchandise can only be returned to Ross Stores with a Fine Jewelry Department. Click Here for a listing of those stores.” – Ross Stores web site

Quick Facts

Time Limit

 None, but 30 days for refund

Receipt Required

 No

Restocking Fee

 No

Refund / Exchange

 Refund or exchange at customer’s option

Original Packaging Required

 No

Probability of Success

 Medium

Conditions

  • Ross Stores uses a refund verification system. All returns are subject to system verification. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. A valid picture ID (Driver’s License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. Please note that your refund may be declined by the system
  • A five (5) day waiting period is required for a cash refund on all merchandise purchased with a check
  •  Full refund on merchandise (not used, worn or altered) accompanied by the original receipt within 30 days of purchase will be refunded in the same form of payment in which it was purchased
  • Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit
  • Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the item’s current selling price
  •  Refunds will not be given on software that has been opened. Exchange for like merchandise only if software is defective
  • Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt
  • Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. Tickets may also be required in select categories. For a list of select categories, see the front of your receipt or ask your cashier
  • Al Fine Jewelry return or exchanges must have the original ticket attached AND be accompanied by a receipt.
  • Jewelry can only be returned to Ross Stores with a Fine Jewelry Department

Exceptions

  • Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered

More Information

  1. Frequently Asked Questions on the Ross Stores web site
  2. Ross Stores Gift Cards

American Return Policy List

blog comments powered by Disqus