Synopsis

Online items may be returned to any store or shipped back. The return window varies by type of item. Receipt required for refund.

Policy Statement

“How to Return Your Purchase

We will accept returns or correct any quality problems on all merchandise purchased from our company. Upon verification that the merchandise was purchased from our company, we will exchange, return or repair the merchandise as long as the merchandise is not defaced, is not without its original packaging and is not without the original UPC barcode.

Return Policy for Online and Shopping Service Purchases

Items purchased online or through our Shopping Service can be:

  • Returned through the mail to the address listed on your sales receipt/packing slip; or
  • Returned to the address on this return label:

Print this return label and tape it to your package. [PDF]

Adobe Reader is required to view and print the return label. Download Adobe Reader for FREE.

NOTE: If you cannot print the shipping label, please mail returns to:

Bon-Ton

 ATTN: Returns

 1340 E. Dayton-Yellow Springs Rd.

 Fairborn, OH 45324

 

  • Returned to any of our stores (except Fine Jewelry and Fine Watches, see details below);

Important Information For Mailing A Return:

When mailing a return, please include your original sales receipt/packing slip along with the merchandise being returned. Include a brief, written explanation regarding the reason for your return, along with your contact information. When we receive your return, we'll issue the refund based on the following criteria:

  • With a receipt: Returned items are refunded at the original purchase price, plus applicable sales tax, in the original method of payment.
  • With a gift receipt: Returned items are refunded at the original purchase price, plus applicable sales tax, in the form of a merchandise credit or a credit to your Bon-Ton Stores credit card. Cash or bank card credits are not permitted for returns with a gift receipt.
  • Without a receipt: Returns without a receipt will be credited to your Bon-Ton Stores credit card, or issued as an electronic merchandise credit. The refunded price will be the lowest offered selling price that the merchandise has ever been offered at. We reserve the right to decline a return without a receipt. Refunds or exchanges will not be given for Coach handbags and electronics without a receipt.

Refund Of Shipping Charge For Online Or Shopping Service Orders

Delivery/shipping fees or gift wrap fees are non-refundable. Customers are responsible for the return postage. Unfortunately, we cannot refund original shipping charges unless an error occurred on our part when shipping your online order or Shopping Service order. If an item was damaged or sent in error, the shipping charge will be credited back to the customer's credit card account.

Intimate Apparel, Underwear and Swimwear Return Policy for Online, Shopping Service and In-store Purchases Intimate apparel, underwear and swimwear may be returned or exchanged ONLY under the following circumstances:

  • The merchandise packaging has not been opened and the product has not been removed from the original packaging.
  • The merchandise has not been worn.
  • The merchandise is not soiled in any way.
  • The merchandise still has the original tags and labels attached.
  • The Swimwear Security Liner has not been removed.

Tech Trek/Electronic Returns for Online, Shopping Service and In-store Purchases

Tech Trek/Electronic items will only be accepted for return or exchange with a valid receipt and the item must be in its original condition, with all accessories, manuals and packaging.

Within 30 days of purchase, OPENED Tech Trek/Electronic items may be accepted for return or exchange with a valid receipt/packing slip.

Within 90 days of purchase, UNOPENED Tech Trek/Electronic items may be returned or exchanged with a valid receipt/packing slip. Manufacturers seal must not be broken.

Coach Handbag Return Policy for Online, Shopping Service or In-store Purchases

All returns and exchanges of an unused Coach handbag must be accompanied with the original sales receipt, gift receipt or packing slip to receive a refund. Any defective Coach handbag may be returned or exchanged within 90 days of the original purchase for a refund to be given. After 90 days of original purchase, returns of defective Coach handbags ARE NOT ACCEPTED for refund or exchange. Customers requesting repairs to a Coach handbag are responsible for handling the return to the vendor.

Dress Return Policy for Online, Shopping Service or In-store Purchases

Dresses may be returned for exchange or a refund only if they have not been worn and the price tags are still attached to the item.

Shoe Return Policy for Online, Shopping Service or In-store Purchases

Shoes may be returned for exchange or refund only if they have not been worn or if they have a manufacturer’s defect.

Fine Jewelry Returns and Fine Watch Returns for Online, Shopping Service or In-store Purchases

All Fine Jewelry and Fine Watch returns and exchanges must be accompanied with the original sale receipt, gift receipt or original packing slip if purchased online. The items must be returned within 30 days. Items MUST be returned to a store with a Fine Jewelry department, or if purchased online, to the location from which it was shipped.

  • Personalized or sized Fine Jewelry items cannot be returned unless damaged or defective.
  • The returned item must have the original security tag attached.
  • Watches must be returned with the original box and warranty.
  • Customers requesting repairs to Fine Watches should refer to the vendor warranty for instructions on sending the watch to the vendor. The customer is responsible for handling the return to the vendor for repair.

Men's Suit Separates and Men's Tailored Clothing Returns for Online, Shopping Service or In-store Purchases: Men's suit separates and Men's tailored clothing items may be returned for exchange or refund only if they have not been altered or worn. All original tags must still be attached to the garment at time of return.

Return Policy for In-Store Purchases

Items purchased in-store must be returned to one of our stores. These purchases cannot be returned to the address listed below. We reserve the right to decline any return for any reason.

  • With a receipt: Returned items are refunded at the original purchase price, plus applicable sales tax, in the original method of payment. In the event our POS system does not recognize the receipt barcode on a receipt, the customer is required to present approved valid ID to complete the return. The information will be stored in our companywide database of customer return activity that the company uses to authorize returns.
  • With a gift receipt: Returned items are refunded at the original purchase price, plus applicable sales tax, in the form of a merchandise credit or a credit to your Bon-Ton Stores credit card. Cash or bank card credits are not permitted for returns with a gift receipt.
  • Without a receipt: Returns without a receipt will be credited to your Bon-Ton Stores credit card or issued as a merchandise credit. If you are issued a merchandise credit, it can only be used to purchase merchandise. It cannot be used as payment on your Bon-Ton Stores credit card. A merchandise credit cannot be replaced if it is lost or stolen. A credit to a bank card will not be issued without a receipt.
  • We will accept non-receipted returns or exchanges if all of the following conditions are met:
  • Valid photo ID is presented. The information will be stored in our companywide database of customer return activity that the company uses to authorize returns.
  • You have not been denied a return in the past 60 days or if this is your first return in the past 60 days.
  • The merchandise being returned is in salable condition, unworn, unwashed and unaltered.
  • The refunded price will be the lowest offered selling price that the merchandise has ever been offered at.
  • We reserve the right to decline a return without a receipt. Refunds or exchanges will not be given for Coach handbags and electronics without a receipt.

Furniture & Mattress Return Policy

Please refer to Furniture Services

60-Day, No-Hassle Furniture And Rug Policy

Within 60 days after delivery, if you are not satisfied with your in-stock furniture or area rug purchase, we will be happy to do a one-time exchange of your merchandise, or pick up the merchandise for credit, less any delivery and warranty fees. After 60 days, all merchandise will be serviced or replaced according to the manufacturer's warranty. Furniture Clearance Center purchases are always sold "as is, final sale."

Special Orders

Special orders will not be accepted for return unless they were received by the customer damaged/defective or not manufactured according to customer specifications.

30-Day Mattress Comfort Guarantee

Mattress industry experts recommend at least 30 nights of sleep on a new mattress to adjust to the feel of it. After 30 nights of sleeping on your new mattress, if you are not satisfied with your purchase, you will have two weeks to make a one-time reselection, or we will pick up the bed for credit (minus fees) toward a new mattress of equal or greater value. The customer is responsible for paying any difference in price. Mattress must be undamaged, unsoiled and free of stains. Please note, your original delivery fee will not be refunded. A redelivery or pick-up fee will be charged in addition to a 10% restocking fee on your original mattress purchase. “– Bon Ton web site

Quick Facts

Time Limit

 60 days furniture and rugs, 40 days mattresses, 30 days fine jewelry

Receipt Required

 No

Restocking Fee

 10% mattresses only

Refund / Exchange

 Refund or exchange at customer’s option

Original Packaging Required

 Yes

Probability of Success

 Medium

Conditions

  • With a receipt: Returned items are refunded at the original purchase price, plus applicable sales tax, in the original method of payment
  • With a gift receipt: Returned items are refunded at the original purchase price, plus applicable sales tax, in the form of a merchandise credit or a credit to your Bon-Ton Stores credit card
  • No cash or bank card credits for returns with a gift receipt.
  • Without a receipt: Returns without a receipt will be credited to your Bon-Ton Stores credit card, or issued as an electronic merchandise credit. The refunded price will be the lowest offered selling price that the merchandise has ever been offered at
  • Reserves the right to decline a return without a receipt
  • Refunds or exchanges will not be given for Coach handbags and electronics without a receipt
  • Delivery/shipping fees or gift wrap fees are non-refundable
  • Customers are responsible for the return postage

Exceptions

  • Special orders, unless damaged or defective

More Information

  1. Return Policy on the Bon Ton web site
  2. Bon Ton Gift Cards

American Return Policy List

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