Macy's

Macy's Return / Refund / Exchange Policies

Synopsis

The 180 day time limit on returns is one of the most generous in the industry. Returns are allowed at any store; try different locations until you are successful when difficulty is encountered.

Beware of the time limit on mattress returns and the fees associated with this.

Policy Statement

“return policy

Your return/exchange options:

• Return/exchange to store
• Return by mail
• Exchange by mail

Special merchandise guidelines:

• Jewelry
• Bridesmaid
• Area rugs
• Gourmet food & gifts
• Bonus gifts
• Mattresses
• Furniture

RETURNING ITEMS PURCHASED AT MACYS.COM

We want you to be happy with your purchase from macys.com. You may exchange or return most merchandise for a full refund, less shipping charges, based on the original form of payment, within 180 days of purchase. If you are returning a gift, you will receive a store merchandise credit.

In the case of an exchange, shipping for the new item will be free of charge. (However, we do not refund return shipping charges, unless we made an error.)

YOUR RETURN/EXCHANGE OPTIONS

 Return/Exchange macys.com items to any Macy's store

You may return most items purchased on macys.com to any Macy's store. Take your merchandise and this invoice (make sure bar code is attached) to your local store. Any Sales Associate can process your return.

Return macys.com items by mail

• Use the Return Form that accompanied the merchandise shipment. We provide a preaddressed shipping label for your convenience. Misplaced your preaddressed shipping label? Print another.
• Complete the Return Form, indicating item(s) being returned and reason(s).
• Securely pack your merchandise with the invoice.
• Ship US Postal Service or UPS using the preaddressed mailing label. Please insure your package.
• We'll process your return within 7 days of receipt, though it will take longer to appear on your statement. If you provided an email address, we'll notify you via email when your exchange has been received and processed.

 Exchange macys.com items by mail

You will not be charged for the shipment of your replacement item. Use the Return Form that accompanied the merchandise shipment. We provide a preaddressed shipping label for your convenience. Misplaced your preaddressed shipping label? Print another.

• Complete the Return Form, indicating item(s) being exchanged and reason(s).
• Securely pack your merchandise with the invoice.
• Ship US Postal Service or UPS using the preaddressed mailing label. Please insure your package.
• We'll process your exchange within 7 days of receipt, though it will take longer to appear on your statement. If you provided an email address, we'll notify you via email when your exchange has been received and processed.
• If the requested exchange item is not available, you will receive credit to the original form of payment. Merchandise credits will be issued for gifts. If you paid with a gift card, the debited amount will be returned in the form of a new gift card.

SPECIAL MERCHANDISE RETURN GUIDELINES

 JEWELRY

Jewelry items purchased from macys.com must be returned within 30 days of receipt in its original condition and in its original packaging

 BRIDESMAID DRESSES

Bridesmaid dresses purchased online may be returned to the Macy's store nearest you or by mail to either of the following Macy's store locations:

(East of the Mississippi)

 Macy's

 151 W. 34th Street, 14th Floor

 New York, NY 10001

(West of the Mississippi)

 Macy's

 414 K Street

 Sacramento, CA 95814

Bridesmaid dresses must be returned within 30 days of the receipt of purchase with valid proof of purchase and all tags attached. Worn or altered garments may not be returned. Proof of purchase is defined as a valid receipt, a packing slip or a vendor direct shipping invoice.

AREA RUGS

Area Rugs purchased from macys.com may not be returned to our stores. To return a rug purchased online, repack the rug in its original packaging materials and contact Customer Service at 1-800-BUY-MACY. You will be contacted in 7-10 days by the shipper to arrange a pick up.

GOURMET FOOD AND GIFTS

Food and gourmet gifts may not be returned.

BONUS GIFTS

If returning an item that qualified you for a bonus gift, please include the bonus gift with your return. If you choose to keep the bonus gift, your account will be charged for its value.

MATTRESSES

Macy's offers a 60-Day Comfort Trial on mattresses. If you're not satisfied with your new mattress after 60 days, contact Macy's within the next seven days to receive a one-time credit (minus fees) toward a new mattress of equal or greater value. New mattress selection must be made within 14 days. Mattress must be undamaged, unsoiled and free of stains. Please note that your delivery fee will not be refunded. A $70 redelivery fee will be charged, and a 10% handling fee will apply. For complete details, please call 1-800-BUY-MACY.

Furniture

Please contact us within 3 days of delivery if there is any problem with your furniture purchase. If an item has been damaged during manufacturing or delivery, we'll schedule a technician to come to your home to make repairs. If you’d like to return your purchase for other reasons, including color, style are other aesthetic reasons, we’ll pick up your furniture for return and a restocking fee of 10% will be assessed; delivery fees are nonrefundable. All requests for returns or repairs must be made within 3 days of delivery. For more information, please call 1-800-BUY-MACY

RETURNING ITEMS PURCHASED AT MACY'S STORES

 Items purchased at Macy's stores must be returned/exchanged at any Macy's store location.

Unfortunately, macys.com cannot accept items that were purchased at Macy's stores. Please do not attempt to return items purchased at a Macy's store using our online shipping label. Items not purchased via the website will not be accepted and will be returned to the sender. We cannot accept responsibility for items purchased in stores that are returned to our warehouses.

Please contact the Macy's store nearest you for full details about a return.” – macy’s web site

Quick Facts

More Information

1. Return Policy on the Macy’s web site
2. Macy's Canada

American Return Policy List