AutoZone Return / Refund / Exchange Policies

Synopsis

Please not the preparations that are required before parts can be returned.  The policy specifies that oil and other fluids must be drained prior to return. Shipping costs will not always be reimbursed.

Policy Statement

Nationwide Warranty

Lose your receipt? We store your warranty purchases in our national database.

Need to return a part at AutoZone but can’t find your receipt? No problem. We keep your warranty records for you in our database. We can easily access your warranties from any store when you give us your name or telephone number. Have questions about your warranty? Call or come in to one of our stores.

How to return a product purchased from AutoZone.com:

Gift Card Sales

All gift card sales are final and gift cards cannot be returned.

Product Return to an AutoZone store

To return a product to an AutoZone store, simply take the product, in its original packaging and/or box, and your receipt to the store of your choice. You must drain all fluids, if any, from the product before returning it.* Also, if possible, take the credit card used to purchase the part and the store will immediately credit it for the price of the part. All returns to an AutoZone store are subject to the in-store return policy.

You will be reimbursed for shipping costs only if AutoZone.com made a shipping error or if the product was defective when shipped from AutoZone.com’s Fulfillment Center.

Product Return to AutoZone.com’s Fulfillment Center

To return a product to AutoZone.com, first drain all fluids, if any, from the product.* Then fill out the Return Form (Section B of your shipping invoice) and include it with the product in its original packaging and/or box.

If you are shipping from the United States and if either (i) AutoZone.com made a shipping error or (ii) the product was defective when shipped from AutoZone.com’s Fulfillment Center, AutoZone will provide you with a return shipping label. Place the return shipping label on the outside of the box and ship it.

If you are shipping from overseas or a U.S. Territory and if (i) AutoZone.com made a shipping error or (ii) the product was defective when shipped from AutoZone.com’s Fulfillment Center, AutoZone will reimburse your return shipping cost by issuing a check for the shipping dollar amount as it appears on the carrier’s pre-printed label.

Otherwise, AutoZone recommends using a carrier that provides package tracking to ensure your product gets back to AutoZone.com safely and quickly. Your credit card will be credited for the full price of the product.

IN ALL CASES LISTED ABOVE, YOU ARE RESPONSIBLE FOR VERIFYING AND COMPLYING WITH PROPER SHIPMENT REQUIREMENTS OF THE CARRIER.

How to return the core for a product purchased from AutoZone.com:

Core return to an AutoZone store

To return your product core to an AutoZone store, simply take the core and your receipt to any AutoZone store. You must drain all fluids, if any, out of the part before returning it.* If you have the box in which the new product was shipped, please use it to return the core. If you take the credit card used to purchase the new product, the store will immediately credit your credit card for the value of the returned core.

All returns to an AutoZone store are subject to the in-store return policy.

Core return to AutoZone.com’s Fulfillment Center

To return your product core to AutoZone.com’s Fulfillment Center for credit, first drain all fluids, if any, from the product.* Then fill out the Return Form (Section B of your shipping invoice) and include it with the product in the box in which your order was sent. Place the return shipping label on the outside of the box and ship it. You are responsible for verifying and complying with proper shipment requirements of the carrier.

AutoZone recommends using a carrier that provides package tracking to ensure your product gets back to AutoZone.com safely and quickly. You will not be reimbursed for shipping costs incurred in shipping the core to AutoZone.com’s Fulfillment Center.

The credit card used for the purchase of the product giving rise to the core return will be credited with the core’s value after inspection.

Your shipment or other return of any core or other product to AutoZone is considered a transfer of ownership, and AutoZone will be unable to return the core or other product to you.

*Please recycle or properly dispose of all fluids drained from returned part. The parts must be free of all flammable and hazardous fluids before shipment. Many AutoZone stores have a free recycling program. If you do not live near an AutoZone store or the AutoZone in your area does not have a recycling program, contact your local recycling agency for instructions on proper disposal.” – AutoZone web site

Quick Facts

Time Limit

 None

Receipt Required

 No

Restocking Fee

 No

Refund / Exchange

 Return or exchange at customer’s option

Original Packaging Required

 No

Probability of Success

 Medium

Conditions

  • Take the product, in its original packaging and/or box, and your receipt to the store of your choice
  • You must drain all fluids, if any, from the product before returning it
  • All returns to an AutoZone store are subject to the in-store return policy
  • You will be reimbursed for shipping costs only if AutoZone.com made a shipping error or if the product was defective when shipped from AutoZone.com’s Fulfillment Center

Exceptions

  • Gift Cards

More Information

  1. Online Return Policy on the Autozone website