Synopsis

This is an easy return policy with a 90 day return policy. Returning without a receipt will result in the lowest sale price being refunded; since no time window is specified the difference in price can be substantial (e.g. boxing day sale price).

Policy Statement

“Zellers Return Policy

Returns/ Exchanges – 'With Receipt'

Merchandise can be returned / exchanged up to *90-days if purchased with an Hbc Credit Card or Hbc MasterCard.

 *30-days for Home Electronics and Seasonal Merchandise.

Merchandise can be returned / exchanged up to 30-days if paid for with any other tender type (cash, debit or 3rd party credit cards), and the refund amount will be applied back to the original tender. After 30-days, and up to a period of 90-days, the refund will be applied to an Hbc Gift Card.

Merchandise returned with a Gift Enclosure receipt will be refunded to an Hbc Gift Card.

Refunds / exchanges are not permitted after the allowable return period.

Returns/ Exchanges – 'Without Receipt'

Merchandise returned / exchanged without a receipt will be applied to an Hbc Gift Card at the lowest sale price.

For audit purposes, customers will be asked to provide their name, address and telephone number. Valid photo ID may also be required.

Some items cannot be returned if opened including music; movies; video games; and software. If defective, these items can be exchanged for an identical item.

Returned items may be subject to a restocking fee.

Some sales and service charges are final and cannot be refunded.

Price adjustments are permitted within 14-days of purchase with receipt.

 See in-store for other exceptions and details. – Zellers web site

Quick Facts

Time Limit

  90 days Hbc credit card, 30 days electronic at seasonal

Receipt Required

  No

Restocking Fee

  Returned items may be subject to a restocking fee

Refund / Exchange

  Refund or exchange at customer’s option

Original Packaging Required

  No

Probability of Success

  High

Conditions

  • Merchandise can be returned / exchanged up to *90-days if purchased with an Hbc Credit Card or Hbc MasterCard
  •  30-days return period for Home Electronics and Seasonal Merchandise
  • Merchandise can be returned / exchanged up to 30-days if paid for with any other tender type (cash, debit or 3rd party credit cards), and the refund amount will be applied back to the original tender. After 30-days, and up to a period of 90-days, the refund will be applied to an Hbc Gift Card
  • Merchandise returned with a Gift Enclosure receipt will be refunded to an Hbc Gift Card
  • Refunds / exchanges are not permitted after the allowable return period
  • Merchandise returned / exchanged without a receipt will be applied to an Hbc Gift Card at the lowest sale price
  • For audit purposes, customers will be asked to provide their name, address and telephone number. Valid photo ID may also be required
  • Some items cannot be returned if opened including music; movies; video games; and software. If defective, these items can be exchanged for an identical item
  • Price adjustments are permitted within 14-days of purchase with receipt

Exceptions

  • Some sales and service charges are final and cannot be refunded

More Information

  1. Zellers Return Policy on the Zellers web site
  2. Zellers  Price Match Policy
  3. Zellers Gift Cards
  4. Hudson's Bay Corp.

Canadian Return Policy List

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