Synopsis

This is an extremely restrictive policy. Customer’s will have a hard time complying with all the conditions of this policy.

Policy Statement

“Returns, Deposits & Refunds

Your satisfaction is important to us! If you are not happy with your purchase, please contact us within 7 days of delivery and we will be pleased to assist you in making a one-time selection of another product. We will credit the purchase price of the goods and extended warranty within the Satisfaction Guarantee period towards this new selection. If the product is still in its original sealed package, we will refund the purchase price of the item and extended warranty if you return it within 7 days of delivery. Unfortunately, we cannot apply this Satisfaction Guarantee to “as-is” product, special orders, one-only, RTA (ready to assemble) or floor model purchases, nor can we credit or refund delivery charges. Delivery charges will apply to your new selection.

Deposits (excluding Special Order deposits) are refundable at any time prior to delivery or pick-up of the product without any fees or charges, and must be issued to the same credit card or debit card that the deposit was made on. Deposits made by cash, or by debit card if the debit card holder is not present, will be refunded by cheque and mailed to you within 14 days. Deposits on Special Orders are not refundable after product is shipped from the manufacturer.

Any items received damaged must be reported within 3 days of receipt of the item(s). For warranty to be in effect, products must have been used for its intended purpose through normal use. Defects resulting from negligence, misuse, accidents, discolouration from sunlight, abnormal wear and tear, fading or shrinkage of any fabric, or if used for commercial purposes are not covered by warranty.

The Brick reserves the right to refuse return, charge fees if product is missing manuals, remotes, etc., or charge a restocking fee. – The Brick web site

Quick Facts

Time Limit

 7 days

Receipt Required

 No

Restocking Fee

 May apply

Refund / Exchange

 Refund or exchange at customer’s option

Original Packaging Required

 No

Probability of Success

 Medium

Conditions

  • If the product is still in its original sealed package, will refund the purchase price of the item and extended warranty if you return it within 7 days of delivery
  • Delivery charges will apply to your new selection.
  • Deposits (excluding Special Order deposits) are refundable at any time prior to delivery or pick-up of the product without any fees or charges, and must be issued to the same credit card or debit card that the deposit was made on
  • Deposits made by cash, or by debit card if the debit card holder is not present, will be refunded by cheque and mailed to you within 14 days
  • Deposits on Special Orders are not refundable after product is shipped from the manufacturer
  • Any items received damaged must be reported within 3 days of receipt of the item(s)
  • For warranty to be in effect, products must have been used for its intended purpose through normal use
  • Defects resulting from negligence, misuse, accidents, discolouration from sunlight, abnormal wear and tear, fading or shrinkage of any fabric, or if used for commercial purposes are not covered by warranty
  • The Brick reserves the right to refuse return, charge fees if product is missing manuals, remotes, etc., or charge a restocking fee

Exceptions

  •  “as-is” product, special orders, one-only, RTA (ready to assemble) or floor model purchases,
  • Will not credit or refund delivery charges.

More Information

  1. Returns, Deposits, and Refunds on The Brick web site
  2. The Brick Price Match Policy
  3. The Brick Gift Cards

Canadian Return Policy List

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