Synopsis

Staples has a 30 day return period on most items, 14 days for computers. Exchange for same item only, on opened media. Online items may be returned to a retail store.

Policy Statement

“Returns

Return/Refund Policy

If you are not completely satisfied with your purchase, return it within 30 days (computers and laptops within 14 days) in saleable condition in its original packaging (including UPC code, manual, parts and your receipt or packing slip), for a full refund or replacement. The tender will be made to the same tender as the purchase. Debit and credit card refunds will only be processed to the same card number used for the original purchase. Items purchased by cheque and returned within 14 days of purchase may be returned for a store credit only. For computer returns, store management may require a 24 hour inspection period prior to processing the refund.

If you do not have a receipt, you may exchange the product or you will be issued a store credit provided that the purchase can be verified. In the absence of proof of purchase, identification may be required. Personal information is to be removed from any item before returning it to the store.

Software, Movies & Music Return Policy

We will gladly exchange defective software, movies and music for the same title. We do not accept returns or offer refunds on non-defective titles that have been opened.

If you ordered through our catalogue or website, you can arrange to have us pick up your return – just call 1-877-360-8500 or send us an email. You can also return items to your local store with your packing slip. Delivery purchases that may contain personal information are to be returned to a store. – Staples web site

Quick Facts

Time Limit

  30 days, 14 days computers and laptops

Receipt Required

  No

Restocking Fee

  None

Refund / Exchange

  Refund or exchange at customer’s option

Original Packaging Required

  Yes

Probability of Success

  Medium

Conditions

  • Return product within 30 days (computers and laptops within 14 days) in saleable condition in its original packaging (including UPC code, manual, parts and your receipt or packing slip), for a full refund or replacement
  • The tender will be made to the same tender as the purchase
  • Debit and credit card refunds will only be processed to the same card number used for the original purchase
  • Items purchased by cheque and returned within 14 days of purchase may be returned for a store credit only
  • For computer returns, store management may require a 24 hour inspection period prior to processing the refund
  • If you do not have a receipt, you may exchange the product or you will be issued a store credit provided that the purchase can be verified
  • In the absence of proof of purchase, identification may be required
  • Personal information is to be removed from any item before returning it to the store.
  • Will exchange defective software, movies and music for the same title only

Exceptions

  • Do not accept returns or offer refunds on non-defective titles that have been opened

More Information

  1. Our Promises on the Staples web site
  2. Staples Price Match Policy
  3. Staples Gift Cards

Canadian Return Policy List

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