Synopsis

Some pets may not be returnable, but most other items should be returnable within 30 days and exchangeable within 60 days.

Policy Statement

“Returns With an Original Sales Receipt

Refunds will be issued for original purchase price for any items returned within 30 days of the purchase date. Merchandise returned after 30 days but before 90 days may be eligible for an exchange or an in-store credit for the original purchase price. Items cannot be returned after 90 days.

Refunds are given in the same form as the original purchase. Items purchased with a credit card will be refunded to a credit card. Debit purchases are refunded to the debit card, and cash purchases are refunded in cash. Purchases made using a gift card, credit note or an in-store exchange are refunded to a gift card. Any rewards issued on the original purchase will be reversed onto the rewards card used to make that purchase.

Returns Without a Receipt

Merchandise cannot be returned without an original receipt. We will exchange an item for a similar item (different size or colour, for instance) without a receipt, provided the returned item is still in its original packaging and is in salable condition. If the value of the new item is lower than the returned item, the difference will be given in a gift card.

Pet Returns

We sell the highest quality pets available. All our pets come with a Health Guarantee which varies by species. For further details on specific pet purchase guarantees please ask a sales associate. – PJ’s Pets web site

Quick Facts

Time Limit

 30 days return, 90 days exchange

Receipt Required

 Yes

Restocking Fee

 None

Refund / Exchange

 Refund or exchange at customer’s option

Original Packaging Required

 Yes

Probability of Success

 Medium

Conditions

  • Refunds will be issued for original purchase price for any items returned within 30 days of the purchase date
  • Merchandise returned after 30 days but before 90 days may be eligible for an exchange or an in-store credit for the original purchase price
  • Items cannot be returned after 90 days.
  • Refunds are given in the same form as the original purchase
  • Items purchased with a credit card will be refunded to a credit card
  • Debit purchases are refunded to the debit card, and cash purchases are refunded in cash
  • Purchases made using a gift card, credit note or an in-store exchange are refunded to a gift card
  • Any rewards issued on the original purchase will be reversed onto the rewards card used to make that purchase
  • Merchandise cannot be returned without an original receipt
  • Will exchange an item for a similar item (different size or colour, for instance) without a receipt, provided the returned item is still in its original packaging and is in salable condition. If the value of the new item is lower than the returned item, the difference will be given in a gift card

Exceptions

  • Some pets

More Information

  1. Customer Service Guarantee on PJ’s Pets web site
  2. PJ’s Pets Price Match Policy
  3. PJ's Pets Gift Cards

Canadian Return Policy List

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