Synopsis

Newegg's policy is tricky due to the number of special cases (rebate involved, CPU purchase, memory purchase, etc.). It’s best to consult the detailed policy statement in order to determine the policy the appropriate policy details.

Policy Statement

“Return Policies

General Policy

These are Newegg.ca’s (“Newegg”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the Newegg.ca website.

•All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Newegg Customer Service through any of the methods provided at www.newegg.ca/HelpInfo/CustomerService.aspx.

•Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

◦Any product not purchased from Newegg.ca

◦Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number

◦Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product

◦Any product from which the UPC code has been removed from its packaging

◦Any product that exhibits physical damage

◦Any product for which you have submitted a mail-in rebate

Mail-In Rebate Policy

Any product offering a mail-in rebate is not returnable to Newegg once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.

Combo, Bundle and Kit Specials

Combo, Bundle, and Kit Specials include two or more items that must be purchased together in order to receive a discount.

Items sold as part of a Combo, Bundle or Kit may be returned individually for replacement within the applicable Newegg.com Return Policy Period for that individual item.

If an individual Combo, Bundle or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your combo/bundle/kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle/kit in order to receive a refund.

- For example: if your combo/bundle/kit discount was $5, and you return one of the items for a refund, the $5 will be deducted from your RMA refund amount.

Out-of-Stock (Back-Order) Items

If Newegg no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) Newegg can send you a comparable replacement item, or 2) Newegg can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.

Quantity Purchases

While Newegg is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have.

Table Of Contents

Newegg Return Policies

Standard Return Policy

Limited Replacement Only Return Policy

CPU Replacement Only Return Policy

Memory Standard Return Policy

Consumable Item Standard Return Policy

Software Return Policy

Downloadable Software Return Policy

Desktop and Portable Computer Standard Return Policy

Television Standard Return Policy

Unlocked Mobile Phones Standard Return Policy

Open Box Refund Only Return Policy

Bulk Item Return Policy

VGA Standard 30-Day Return Policy

VGA Replacement Only 30-Day Return Policy

Unlocked Mobile Phones Limited Replacement Only 30-Day Return Policy

Monitors Standard Return Policy

Monitor Replacement Only Return Policy

Desktop and Portable Computer Replacement Only Return Policy

Contract Mobile Phone Standard Return Policy

Memory Replacement Only Return Policy

Manufacturer Warranty

Standard 30-Day Return Policy

•Return for refund within: 30 days

•Return for replacement within: 30 days

•Restocking Fee: Yes

This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

Limited Replacement Only 30-Day Return Policy

•Return for refund within: Non-Refundable

•Return for replacement within: 30 days

Products that state "This item is covered by Newegg.ca's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Newegg within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

Processor Limited Replacement Only 30-Day Return Policy

•Return for refund within: Non-Refundable

•Return for replacement within: 30 days

Products that state "This item is covered by Newegg.ca's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Newegg within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to Newegg being returned to you:

•Any CPU that is physically damaged

•Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use.

Memory (modules, flash) Standard 30-Day Return Policy

•Return for refund within: 30 days

•Return for replacement within: 30 days

•Restocking Fee: Yes

This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to Newegg being returned to you:

•Any memory exhibiting physical damage

•Modules that are missing the manufacturer label containing model number and part number

•Modules that are missing the manufacturer warranty label

•Modules that were shipped with a manufacturer-applied heat spreader, but have had the heat spreader removed

•"Kit" Modules (which contain 2 or more memory modules packaged together) that are not returned as complete set

•USB Drives, Thumb Drives, Flash Memory, or any related product that is returned without the cap or protective casing

Consumable Item Standard 30-Day Return Policy

•Return for refund within: 30 days

•Return for replacement within: 30 days

•Restocking Fee: Yes

This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

Consumable items are items such as Printer Ink and Toner Cartridges, CD/DVD Media, Paper Products etc. that are consumed once they are used. The following conditions are not acceptable for return, and will result in the merchandise you have returned to Newegg being returned to you:

•Consumable items that have been opened

•Consumable items lacking the original packaging

Software 30-Day Return Policy

•Return Retail Software for refund within: 30 days (must be unopened)

•Return OEM Software for refund within: non-refundable

•Return Defective (Retail or OEM) Software for replacement within: 30 days

Products that state "This item is covered by Newegg.ca's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Newegg within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to Newegg being returned to you:

•Software items that have been opened (if requesting a refund)

•Software items lacking the original packaging

Downloadable Software Limited Replacement Only 30-Day Return Policy

•Return for refund within: non-refundable

•Return for replacement within: 30 days

Products that state "This item is covered by Newegg.ca's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Newegg within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

Downloadable software is non-returnable. The only exception to this policy is if a partial download has occurred and this can be verified through our downloadable software provider Digital River.

Standard Computer Return Policy

•Return for refund within: 30 days

•Return for replacement within: 30 days

•Restocking Fee: Yes

This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to Newegg being returned to you:

•Any desktop PC, notebook or tablet PC that is free from defects in materials or workmanship

•Any desktop PC, notebook or tablet PC that has physical damage due to abuse or improper use

•Any desktop PC, notebook or tablet PC that is missing any accessories or packaging including, but not limited to, AC adapter, battery, pack, manuals, carrying case (if any)

A defective Desktop PC, Notebook, or Tablet PC that is returned for a replacement may be repaired or replaced in Newegg's sole discretion, unless otherwise required by law. While we strive to adhere to our own standard RMA processing times, we cannot guarantee that these times will be met, especially in situations where the item must be sent to the manufacturer for repair. If you have a question regarding returning a Desktop PC, Notebook, or Tablet PC, please contact our Customer Service Department.

Some computer systems will require pre-authorization from the manufacturer technical support in order for an RMA to Newegg to be authorized.

You should be certain in your decision to purchase a Desktop PC/Notebook/Tablet PC and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy.

Television Standard 30-Day Return Policy

•Return for refund within: 30 days

•Return for replacement within: 30 days

•Restocking Fee: Yes

This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

This policy includes (but is not limited to) CRT TVs, DLP TVs, Home Theater Projectors, LCD TVs, and Plasma TVs.

NOTE: For televisions above 37 inches: An adult (age 18 or older) is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to Newegg's Policy and Agreement that you cannot return the television to Newegg for a refund, and that the condition of the delivery is satisfactory. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any AIT shipments require that shipping damage is reported within 48 HOURS of the product’s delivery.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

•Any television that is damaged due to neglect, abuse or misuse

•Any television that is not in its original packaging with all accessories and manuals

Open Box Limited Refund Only 30 Day Return Policy

•Return for refund within: 30 days

•Return for replacement within: non-replaceable

Products that state "This item is covered by Newegg.ca's Refund Only 30-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to Newegg within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

This is our Detailed Open Box Item Return Policy. Newegg often sells items that are listed as "open-box." Because these items are sold at greatly reduced prices, they are subject to a limited refund-only return policy. Such items can only be returned within 30 days of the applicable invoice date. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA. Newegg cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including, but not limited to, scratches, dings or dents. Should these items exhibit a functional defect following their purchase, the buyer (not the manufacturer, distributor, or Newegg) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 30-day satisfaction guarantee.

If you purchase an Open-Box product Newegg guarantees only that you will receive the product itself; accessories MAY OR MAY NOT BE INCLUDED with Open-Box products. Newegg will not send you a missing accessory, even if the missing accessory is required in order to properly make use of all the product’s advertised functions.

Bulk Item Return Policy

•Return for refund within: non-refundable unless shipment is refused

•Return for replacement within: non-replaceable

This is our Detailed Bulk Item Return Policy. Bulk Items (including but not limited to such items as Air Conditioners, Televisions larger than 37 inches, Home Entertainment Systems and Refrigerators) cannot be returned to Newegg.com for refund or replacement service. Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to Newegg.com and you will be refunded the full amount, including applicable shipping costs and tax.

If you determine upon inspection that the condition of the shipping box is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to Newegg.com's Policy and Agreement, understanding that you cannot return the television to Newegg.com and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.

AIT shipments require that shipping damage is reported within 48 HOURS of the product’s delivery.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

•Any LCD screen that has less than 8 dead pixels

•Any item that is damaged due to neglect, abuse or misuse

•Any item that is not in its original packaging with all accessories and manuals

VGA Standard 30-Day Return Policy

•Return for refund within: 30 days

•Return for replacement within: 30 days

This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to Newegg being returned to you:

•Cards exhibiting physical damage

•Cards that are missing the manufacturer label containing model number, part number or serial number

•Cards that are missing the manufacturer warranty label

•Cards returned without all included accessories, bonus games, and documentation

VGA Limited Replacement Only 30-Day Return Policy

•Return for refund within: Non-Refundable

•Return for replacement within: 30 days

Products that state "This item is covered by Newegg.ca's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Newegg within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to Newegg being returned to you:

•Cards exhibiting physical damage

•Cards that are missing the manufacturer label containing model number, part number or serial number

•Cards that are missing the manufacturer warranty label

•Cards returned without all included accessories, bonus games, and documentation

Limited Unlocked Mobile Phone Replacement Policy

•Return for refund within: Non-Refundable

•Return for replacement within: 30 days

Products that state "This item is covered by Newegg.ca's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Newegg within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to Newegg being returned to you:

•Any phone that is free from defects in materials or workmanship

•Any phone that is damaged due to misuse, abuse or neglect

•Any phone that is returned without the original packaging and all accessories

If you have any questions regarding an No-Contract Mobile Phone RMA, or manufacturer warranty information, please contact our Customer Service Department.

Monitor Standard 30-Day Return Policy

•Return for refund within: 30 days

•Return for replacement within: 30 days

•Restocking Fee: Yes

This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to Newegg being returned to you:

•Any monitor that has been found to be damaged due to physical abuse or misuse.

Monitor Limited Replacement Only 30-Day Return Policy

•Return for refund within: Non-Refundable

•Return for replacement within: 30 days

Products that state "This item is covered by Newegg.ca's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Newegg within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to Newegg being returned to you:

•Any monitor that has been found to be damaged due to physical abuse or misuse.

Memory Limited Replacement Only 30-Day Return Policy

•Return for refund within: Non-Refundable

•Return for replacement within: 30 days

Products that state "This item is covered by Newegg.ca's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Newegg within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to Newegg being returned to you:

•Any memory exhibiting physical damage

•Modules that are missing the manufacturer label containing model number and part number

•Modules that are missing the manufacturer warranty label

•Modules that were shipped with a manufacturer-applied heat spreader, but have had the heat spreader removed

•"Kit" Modules (which contain 2 or more memory modules packaged together) that are not returned as complete set

•USB Drives, Thumb Drives, Flash Memory, or any related product that is returned without the cap or protective casing

Manufacturer's Warranties

•Return for refund within: non-refundable

•Return for replacement within: non-replaceable

Newegg.ca does not offer any express warranties. However, many of the products available through Newegg.ca are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website; click Contact Manufacturers to see a list of the manufacturers whose items we carry. Detailed manufacturer warranty information can also be obtained for free by contacting our Customer Service department. Please note that products in this category are non-refundable unless otherwise indicated.

Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.

Limited Refund Only 30-Day Return Policy

•Return for refund within: 30 days

•Return for replacement within: non-replaceable

Products that state "This item is covered by Newegg.ca's Non-Replaceable 30-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to Newegg within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund of the same or equivalent item. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

Adobe Student Edition Software Return Policy

Adobe Student Edition software is non-refundable. It may only be returned to Newegg if the DVD–ROM received is damaged. No other replacement RMAs are permitted for any reason.

Adobe Student Edition software is non-refundable. It may only be returned to Newegg if the DVD–ROM received is damaged. No other replacement RMAs are permitted for any reason. In the case of a damaged disk or otherwise nonfunctional software, a normal Newegg RMA must be obtained, and the disk returned to Newegg. If you have already attempted to install the software, using the activation key which had been sent to you, Adobe will be notified to cancel the activation key for that disc, and a new disc will be sent to you.

Major Appliance Return Policy

•Return for refund within: Product must be refused at time of delivery. For Major Appliances, remove packaging, inspect product and call 1-800-390-1119 if product is unacceptably damaged.

•Return for replacement: If product is covered by manufacturer’s end user warranty, please contact manufacturer for warranty coverage.

Major Appliances sold by Newegg (including but not limited to full size Refrigerators, Washers, Dryers, Dishwashers and Stoves) cannot be returned to Newegg.com for refund or replacement service once the product has been received and the delivery receipt has been signed by the customer. Therefore, you are urged to carefully examine the product before signing for the package. Should you observe any damage to the actual product, immediately call 1-800-390-1119. You must call the number before signing for the product and while the shipping courier is still on the premises. Defective products may be covered by the product manufacturer’s warranty.

If you determine upon inspection that the condition of the product is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to Newegg.com's Policy and Agreement for Major Appliances, understanding that you cannot return the appliance to Newegg.com and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

•Any item that has minor dings or scratches in portions not visible when installed

•Any item that is damaged due to neglect, abuse or misuse Newegg website

Quick Facts

Time Limit

30 days

Receipt Required

None

Restocking Fee

Yes

Refund / Exchange

Refund or exchange at customer’s option

Original Packaging Required

Yes

Probability of Success

Medium

Conditions

  • All product returns require a Return Merchandise Authorization (RMA) number

Exceptions

  • Any product not purchased from Newegg.ca
  • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
  • Any product from which the UPC code has been removed from its packaging
  • Any product that exhibits physical damage
  • Any product for which you have submitted a mail-in rebate

More Information

  1. Return Policies on the Newegg website
  2. Newegg Gift Cards
  3. Newegg US Return Policy
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Canadian Return Policy List