Synopsis

NCIX allows only 15 days for exchange; notice the 15% restocking fee and the requirement to ship pre-paid. The price refunded is the CURRENT MARKET PRICE, which could be substantially less than the amount paid. Due to these limitations, it may not be worthwhile attempting a return in many cases.

Policy Statement

“What if I'm dissatisfied with an item I've bought?

NCIX.com offers a 15-day Satisfaction Guarantee on many items that we sell. Due to supplier and manufacturer restrictions, some opened items will be non-refundable, and any return is subject to prior approval from NCIX.com. Items that are unopened and still in its original shrink wrap and sealed, can be returned without restriction, within 15 days of purchase, unless marked as unreturnable. All items returned to us must be shipped pre-paid.

Items eligible for return are subject to a 15% restocking fee, and if approved by NCIX.com would be eligible for exchange, merchandise credit or refund. Due to the volatile nature of computer prices, items will only be refunded at the current pricing at the time of return. Software must be in its original box and unopened (still sealed in its original shrink wrap). Defective software will be exchanged with the same title (subject to availability).

Satisfaction Guarantee excludes CRT monitors, LCD monitors, netbooks, notebook computers, mobile PCs, mobile phones, handhelds, PDAs, digital cameras (and accessories), projectors (and accessories), printers, software, consumables (i.e. printer cartridges, CD-Rs, and blank media), televisions, consumer appliances (i.e. microwaves, refrigerators, etc.), customized computers, mouse pads and special order items.

How do I get an Return Merchandise Authorization (RMAs) from NCIX.com?

 All products returned to us must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by NCIX.com within 30 days or 1 year (depending on the warranty period for that product) of your original invoice date, for most retail merchandise. After 30 days or 1 year (depending on the warranty period for that product) from purchase we can no longer issue an RMA and will refer you to the manufacturer for warranty service. RMAs expire in 15 days after they are issued unless otherwise noted.

 

You may request a RMA using our online RMA system.

If you have any tech support questions before requesting a RMA, feel free to ask in a tech support message.

 All returned products must be 100% complete in original packaging and in resalable condition, with all packaging, software, manuals, blank warranty cards and other accessories and documentation included.

A valid RMA number must be written clearly on the outside of the packaging. Incomplete or unauthorized returns will be refused. The customer is responsible for any additional damage to an item or loss during shipment to NCIX.com. Therefore, we recommend that all items shipped to us be insured for damage or loss.

Returns from Canadian Customers must be shipped to our Canadian warehouse address:

NCIX.com / Netlink Computer Inc. (RMA #____________)

#105 - 4620 Viking Way

Richmond, BC

V6V 2L5, Canada

or click here to download a mailing label in Adobe Acrobat format you can print out and use.

 Returns from US Customers must be shipped to our US warehouse address:

ATTN: NCIX.com / Netlink Computer Inc. (RMA #____________)

c/o FedEx Trade Networks

1750 Grant Avenue

Blaine, WA

98230, USA

or click here to download a mailing label in Adobe Acrobat format you can print out and use. NCIX website

Quick Facts

Time Limit

 15 days

Receipt Required

 No

Restocking Fee

 15%

Refund / Exchange

 Refund or exchange at customer’s option

Original Packaging Required

 Yes

Probability of Success

 Medium

Conditions

  • Some opened items are non-refundable, and any return is subject to prior approval from NCIX.com
  • Items that are unopened and still in its original shrink wrap and sealed, can be returned without restriction, within 15 days of purchase, unless marked as unreturnable
  • All items returned must be shipped pre-paid
  • Items eligible for return are subject to a 15% restocking fee, and if approved by NCIX.com would be eligible for exchange, merchandise credit or refund
  • Due to the volatile nature of computer prices, items will only be refunded at the current pricing at the time of return
  • Software must be in its original box and unopened (still sealed in its original shrink wrap)
  • Defective software will be exchanged with the same title (subject to availability).

Exceptions

  • Satisfaction Guarantee excludes CRT monitors, LCD monitors, netbooks, notebook computers, mobile PCs, mobile phones, handhelds, PDAs, digital cameras (and accessories), projectors (and accessories), printers, software, consumables (i.e. printer cartridges, CD-Rs, and blank media), televisions, consumer appliances (i.e. microwaves, refrigerators, etc.), customized computers, mouse pads and special order items

More Information

  1. Ordering Frequently Asked Questions on NCIX web site
  2. NCIX Company Information
  3. NCIX Price Match Policy
  4. NCIX Gift Cards
  5. NCIX Rewards
  6. NCIX.com
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Canadian Return Policy List