Synopsis

London Drugs allows only 15 days for exchange; shipping and handling are non-refundable.

Policy Statement

“We guarantee satisfaction

If any purchase isn’t to your complete satisfaction, return it to London Drugs within 15 days for a complete refund or exchange. Just remember to return it in the original packaged condition with proof of purchase. Some restrictions apply. For more information regarding online returns see our RETURN GUIDE.

About Returns

London Drugs Online Store aims to ensure you are completely satisfied with your purchase. In the event that your order is incorrect, damaged, defective, or simply not to your satisfaction, please contact one of our Customer Service Representatives by phone at 1-888-991-2299 or by email at: ldonline@londondrugs.com.

A service representative will be available to assist you from:

•Monday to Saturday from 8:00am - 10:00pm PST

•Sundays & Holidays from 9:00am - 8:00pm PST

To expedite your service: please have (or include) your order number when placing your call (or sending your e-mail).

A Return Merchandise Authorization number will be provided to you by our customer service representative. This number is used to return the item to the London Drugs store nearest you or is to be included with your product when mailing the product back to us via Canada Post.

Most items available for purchase on the London Drugs Online Store are refundable; however, the following restrictions apply:

 •Computer and game console software, music CDs, DVDs and videos in opened packages can only be exchanged for the same item if they are determined to be defective.

•Shipping and handling charges are non-refundable; however, in the event that we made an error in processing your order, or if the product is damaged or defective, we will be happy to refund your return shipping and handling charges.

•Products being returned for a refund must be received in their original purchase condition and in their original packaging. This includes all accessories, warranty cards and manuals.

All items being returned will be inspected by London Drugs prior to a refund being issued. Please note that missing items or parts could delay the processing of your refund.

All refunds will be processed back to the credit card used to make the purchase.

For shipping concerns contact Canada Post at 1-888-550-6333 or visit their website at www.canadapost.ca. Please have your tracking number or order number available when contacting Canada Post. – London Drugs web site

Quick Facts

Time Limit

 15 days

Receipt Required

 No

Restocking Fee

  • Some Special Order returns subject to 15% restocking fee
  • Cancellations may be subject to 15% restocking fee

Refund / Exchange

 Refund or exchange at customer’s option

Original Packaging Required

 Yes

Probability of Success

 Medium

Conditions

  • Computer and game console software, music CDs, DVDs and videos in opened packages can only be exchanged for the same item if they are determined to be defective
  • Shipping and handling charges are non-refundable unless the product is damaged or defective
  • Products being returned for a refund must be received in their original purchase condition and in their original packaging. This includes all accessories, warranty cards and manuals
  • All items being returned will be inspected by London Drugs prior to a refund being issued. Please note that missing items or parts could delay the processing of your refund
  • All refunds will be processed back to the credit card used to make the purchase

Exceptions

  • None

More Information

  1. Our Guarantee on London Drugs web site
  2. London Drugs Price Match Policy
  3. London Drugs Gift Cards
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Canadian Return Policy List